180 Garsfontein Road, Ashlea Gardens, Pretoria.
Working Hours
- Working hours Eastern Standard Time: 9am - 6pm (15:00 - 00:00)
- These working hours will change with daylight savings (in our summer months)
To assist with the management of employee relations, dispute resolution, discipline management and compliance with labour laws and company policies. You will work closely with the HR team to ensure a harmonious working environment, resolve employee grievances, and maintain positive relationships between the company and its workforce.
Minimum Education (essential)
Certificate or Diploma in Human Resources Management / Industrial Relations/ Labour Law
Minimum Education (desirable)
Diploma in Human Resources Management / Industrial Relations/ Labour Law
Minimum Applicable Experience (years)
1 - 5 years
Required Nature Of Experience
- Labour Consulting
- Implementing of HR policies and processes
- Discipline Management
- Employee Relations
- HR assistant/ IR assistant
- Experience in a call centre environment (beneficial)
- Relevant labour legislation - BCEA, LRA, EEA
- Sound knowledge of HR best practices
- Strong communication, mediation, and conflict resolution skills
- Ability to handle sensitive and confidential information with discretion
- Excellent interpersonal skills and the ability to build rapport with employees and management
- Establishing Rapport
- Showing Composure
- Thinking Positively
- Meeting Timescales
- Following Procedures
- Managing Tasks
- Upholding Standards
- Producing Output
- Examining Information
- Documenting Facts
- Developing Expertise
- Convincing People
- Articulating Information
- Resolving Conflict
- Embracing Change
- Inviting Feedback
- Understanding People
- Team Working
- Checking Things
- Taking Action
- Act as a point of contact for employees regarding workplace-related concerns, complaints, and grievances.
- Assist in investigating and resolving employee disputes and conflicts.
- Collaborate with the HR team and line managers to address employee relations issues in a timely and fair manner.
- Promote a positive and inclusive workplace culture that fosters effective communication and employee engagement.
- Assist with development, implementation and maintenance of HR policies and procedures.
- Assist with the development and implementation of HR initiatives and systems.
- Stay up
- to date with relevant labour legislation and advise Management on changes that will/might affect the Company.
- Assist in administering the disciplinary process, including issuing warnings and ensuring compliance with due process.
- Coordinate disciplinary hearings and documentation.
- Maintain accurate records of disciplinary actions taken.
- Address and resolve employee concerns, grievances, and workplace conflicts in a fair and timely manner.
- Mediate disputes and facilitate effective resolutions between employees or between employees and management.
- Provide advice and guidance to employees and management on employee relations matters, policies, and procedures.
- Stay updated with South African labor laws and regulations to ensure the company's compliance with all relevant legal requirements.
- Advice on disciplinary actions, terminations, and other employment decisions in adherence to Labour laws and company policies.
- Participate in hearings and disciplinary proceedings, as required.
- Ensure that QMS guidelines are adhered to.
- Own and manage the HR QMS process and associated records.
- Ensure that all supporting documents are kept to date.
- Ensure that all processes are kept relevant.
