To assist with the management of employee relations, dispute resolution, discipline management and compliance with labour laws and company policies. You will work closely with the HR team to ensure a harmonious working environment, resolve employee grievances, and maintain positive relationships between the company and its workforce.
Minimum Education (essential)
Certificate or Diploma in Human Resources Management / Industrial Relations/ Labour Law
Minimum Education (desirable)
Diploma in Human Resources Management / Industrial Relations/ Labour Law
Minimum Applicable Experience (years)
1 - 5 years
Required Nature Of Experience
- Labour Consulting
- Implementing of HR policies and processes
- Discipline Management
- Employee Relations
- HR assistant/ IR assistant
- Experience in a call centre environment (beneficial)
- Relevant labour legislation - BCEA, LRA, EEA
- Sound knowledge of HR best practices
- Strong communication, mediation, and conflict resolution skills
- Ability to handle sensitive and confidential information with discretion
- Excellent interpersonal skills and the ability to build rapport with employees and management
- Working hours: 15:00-00:00
- Establishing Rapport
- Showing Composure
- Thinking Positively
- Meeting Timescales
- Following Procedures
- Managing Tasks
- Upholding Standards
- Producing Output
- Examining Information
- Documenting Facts
- Developing Expertise
- Convincing People
- Articulating Information
- Resolving Conflict
- Embracing Change
- Inviting Feedback
- Understanding People
- Team Working
- Checking Things
- Taking Action
- Act as a point of contact for employees regarding workplace-related concerns, complaints, and grievances.
- Assist in investigating and resolving employee disputes and conflicts.
- Collaborate with the HR team and line managers to address employee relations issues in a timely and fair manner.
- Promote a positive and inclusive workplace culture that fosters effective communication and employee engagement.
- Assist with development, implementation and maintenance of HR policies and procedures.
- Assist with the development and implementation of HR initiatives and systems.
- Stay up to date with relevant labour legislation and advise Management on changes that will/might affect the Company.
- Assist in administering the disciplinary process, including issuing warnings and ensuring compliance with due process.
- Coordinate disciplinary hearings and documentation.
- Maintain accurate records of disciplinary actions taken.
- Address and resolve employee concerns, grievances, and workplace conflicts in a fair and timely manner.
- Mediate disputes and facilitate effective resolutions between employees or between employees and management.
- Provide advice and guidance to employees and management on employee relations matters, policies, and procedures.
- Stay updated with South African labor laws and regulations to ensure the company's compliance with all relevant legal requirements.
- Advice on disciplinary actions, terminations, and other employment decisions in adherence to Labour laws and company policies.
- Participate in hearings and disciplinary proceedings, as required.
- Ensure that QMS guidelines are adhered to.
- Own and manage the HR QMS process and associated records.
- Ensure that all supporting documents are kept to date.
- Ensure that all processes are kept relevant.
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