You would be responsible for the administration of the repairs and servicing of the companies tools and machinery.
Requirements
- Grade 12 or equivalent
- Fluent in English & Afrikaans
- Microsoft programmes, i.e. Excel, E-mail; etc
- + 2 years Syspro or similar operating system knowledge
- Microsoft programmes, i.e. Excel, E-mail; etc
- Experience in After Sales Service is an advantage
- Good communication ability both verbally and in writing (English)
- Drivers license, and own transport would be an advantage
- Responsible for providing a positive after-sales service experience to all customers.
- Accountable for handling customer complaints/queries efficiently, ensuring clear communication, written and verbal, on all Returns/Complaints, to all internal and external customers
- Responsible for ensuring all repairs or returns process in the workshop are captured on the RMA system, efficiently and accurately, and within the companys stipulated lead time.
- Ensure accurate records are kept of all repairs/jobs done, including cost of labor and spares issued to be captured in the RMA & WIP Program
- Ensure repair costs are monitored always to ensure economic feasibility to the company
- Ensure out of Warranty Repairs are costed and quoted to the customer, using the RMA Program, thereby ensuring profitability for the company.
- Work with the Workshop Manager to develop and implement internal systems to record, returns, repairs and credits, ensuring the information is reported to Senior Management monthly.
