Job Purpose
The ICT Support is responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves responding to user inquiries, diagnosing, and troubleshooting technical issues, and escalating issues to the senior ICT.
Duties And Responsibilities
- Assist users with hardware and software issues.
- Set up new machines for staff and students via WDS or SCCM.
- Ensure that SLAs with both Staff and students are met.
- Password Management and general account management.
- Service calls are updated and resolved via the Service Desk.
- Performing administrative support duties, as required.
- Completing weekly reports e.g. TAR and morning checks.
- Deploying student software across the network and ensuring all applications are operational.
- Checking all digital venues are ready for the next day.
- Proven experience in IT support or a related role.
- Diploma or High certificate in Information Technology, or related field.
- Strong knowledge of computer hardware, operating systems, and software applications. (Windows environment)
- Excellent troubleshooting and problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Certifications such as CompTIA A+, are a plus.
For enquiries, please feel free to contact Rosebank College Cape Town Campus on +27 21 425 2084
Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.
