As Rosebank College takes bold steps to expand its range of qualifications, we are actively working towards accreditation as a premier education and training provider for an array of exciting new programmes. Central to this endeavour is the commitment to maintaining a team of exceptionally qualified staff. If you are driven by a passion for education and envision yourself contributing to our institution's growth, we invite you to be part of our journey. While we gear up for these forthcoming opportunities, we're eager to connect with individuals who share our dedication to excellence. To express your interest and be considered for possible future positions, we kindly request that you submit your CV via the following link. This will ensure that your profile becomes part of our talent pool for the upcoming expansion.
Job Purpose
Response to and resolution of incidents involving applications and related equipment used at the workplace. Assist users to enable them to make effective use of systems and equipment. Support may be provided both to users of the systems and to service delivery functions such as computer operations and service desk. Support takes the form of investigating, identification, root cause analysis and resolution of problems, providing info about the systems, and escalating problems not resolved within defined service level requirements.
Key Performance Area
Desktop Support
- Answers, evaluates, and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests.
- Logs and tracks calls using incident and problem management database provided through the service desk.
- Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support
- Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation.
- Installs hardware and peripheral components such as monitors, keyboards, printers, and disk dri
- Sets up and support for boardrooms or for training use
- Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment.
- Liaises with service providers on information technology equipment and repairs and maintenance thereof.
- Administers assets by updating the hardware and software asset register that includes asset disposal.
- Administers licensing in the software license bank.
- Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks.
- Trains and orients staff on use of hardware and software.
- Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +
- Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP
- Completed Internship / 1 year job experience.
- Market related
