Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
What will you do?
A position for an Information Governance Specialist exists in the Santam Broker Solutions (SBS) team, based either in Johannesburg or Bellville (Cape Town) offices.
What will make you successful in this role?
This role will be responsible for supporting SBS in coordinating and driving the implementation of the Information Management and Governance agenda of the Santam Group.
We are looking for an individual with experience in the development of data related solutions to improve the Business Units across SBS data quality and financial/operational performance. This includes analysing business processes and determining how they can be improved or better supported by data.
They will lead/support data and information initiatives, facilitate the data governance framework application and serve as a change agent to promote data and information policy, standard, principle and process adoption, including the management of Service Level Agreements (SLAs) and Data Delivery Agreements (DDAs).
The Information Governance Specialist must have a keen sense of how to problem solve and must be familiar with data and information domains native to the Insurance field to assist Data Owners and Data Stewards in the resolution of data and information issues. Issue resolution may involve interfacing BUs, therefore, they need to understand and continuously seek to build knowledge of the Santam Group landscape and how & where data and information are generated, used and shared across teams.
Principle Accountabilities Include
- Drive the Information Governance Framework across Santam Broker Solutions in collaboration with the Group Data Goveenance Forum.
- Identifying Data Owners and Data Stewards for each agreed initiative, engaging with HR on the impact of Data Roles on existing job profiles
- Onboarding new Data Providers, management of SLA and DDA
- Leading/supporting data and information projects, which includes defining and participating in User Acceptance Testing (UAT)
- Performing impact assessment of proposed policies, standards, processes
- Facilitating the data governance framework application and serve as a change agent to promote data and information policy, standard, principle and process adoption, including management of SLAs, based on agreed business rules. This includes driving processes to define people, process and system changes required.
- Supporting the process of business term & rule definition, changes, retiring and consistent use.
- Promoting the use of data sources that are fit for purpose and encourage their use in all reporting. This includes monitoring, reporting and escalating the use of tools that inhibit data insights enablement
- Facilitating the definition of quality criteria, performing baseline analysis against criteria and compliance to criteria; drive initiatives to improve data quality
- Analysing issues & their impact and facilitating issue resolutions through creating resolutions or logging & escalating issues to the appropriate forum.
- Chair Enterprise Information Forum (EIF), between own and one or potentially more other BU/Division
- Conduct data-related audit reviews for BU, develop improvement plans and monitor the execution of plans
- Author and distribute required reports
Advanced operational skills in data/information governance
Advanced data quality management, operations and tools
Expert verbal and written communication skills, and the ability to communicate effectively at all levels
Advanced Interpersonal skills, to lead, influence and motivate
Proficient People management and relationship building skills
Advanced Problem-solving skills the ability to identify problems and finding/developing/facilitating solutions
Pro-active, self-starter
Proficient Presentation skills
Advanced Stakeholder Management
Advanced Computer literacy (MS Office) while MS SQL, Confluence and Jira skills will be highly beneficial
Emotional intelligence
COMPETENCIES
Adhering to principles and values (living the Santam Way)
Analytical Thinking
Business Analysis
Change Management
Client Focus - building strong internal client relationships and delivering internal client-centric solutions
Collaboration and effective communication
Critical Thinking
Curiosity & Creativity
Data & Technology Literacy
Data Analytics
Drives Results, even under tough circumstances
Flexibility and Adaptability Being resilient
Influencing people
Insurance & Business Acumen
Problem Solving
Process Analysis
Project Management
Qualifications
Qualifications / Experience
- Relevant bachelors degree
- DAMA Certified Data Management Professional Practice (CDMP), preferably practitioner level, would be highly recommended
Minimum requirement of:
- 3 years or more relevant experience and operational skills in data/ information governance
- 3 years or more experience in data quality management, operations and tools
- 2 years relevant experience as a Project Manager
- 2 years relevant experience in Business Process Management
- 3 years relevant experience as a Change Management Associate or manager of teams in a high-change environment
- Experience in the use of Jira and Confluence will be beneficial
- Experience in a short-term insurance environment would be highly recommended
- MS SQL knowledge advantageous
- Business Analysis knowledge/qualification advantageous
Complex systems process analysis
Business requirements
Business process mapping
IT governance, compliance and quality improvements
Technologies
Personal Attributes
Strategic mindset - Contributing strategically
Business insight - Contributing strategically
Balances stakeholders - Contributing strategically
Manages complexity - Contributing strategically
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing strategically
Customer focus - Contributing strategically
Drives results - Contributing strategically
Collaborates - Contributing strategically
Being resilient - Contributing strategically
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
