Manager: IT Asset Management

Job description:

Core Description An IT asset management Manager is responsible for managing all the hardware and software resources of the organization. The role covers Hardware Management and Software Management which includes the software tools, the organizations infrastructure, and other digital systems and services.
Key Deliverables / Primary Functions

• Act as the HAM representative to initiate, onboard and deliver on new or existing Hardware contracts within the agreed scope. Must have an excellent understanding of the Hardware Asset Management Lifecycle.
• Review, Develop and Maintain Hardware Asset Management policies, processes and procedures to cater for the full IT Asset Lifecycle.
• Perform Book-to-Floor and Floor-to-Book audits of the Production Environment and IT Stores to identify potential areas of improvement.
• Monitor and ensure KPIs and targets are met and prepare & deliver monthly KPI reports to the client on the status of the service.
• Report any potential risk to the service as identified to the ITAM Senior Manager promptly.
• Create and automate reporting on the HAM services to provide transparency to the clients, and visibility to the teams on areas of improvement.
• Onboard new HAM clients including managing wall to wall audits, creating upload sheets, verifying upload accuracy, and refining IT Processes to cater for client specific requirements.
• Create and Implement HAM Call and Task Templates at the Service Desk.
• Ensure contractually agreed to deliverables for HAM is provided to the clients.

Core Functional Skills & Knowledge Customer Orientation Cybersecurity Governance & Framework Cybersecurity Tools & Solutions Data Analysis Microsoft Office Core Behavioural Competencies Creating & Innovating Culture Match Delivering Results & Meeting customer expectations Job Match Leading and supervising Persuading and Influencing Working with people Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience

• 5 years experience in an ITAM position implementing, maintaining, and managing IT configuration management in a complex IT environment.

Or

• If highest qualification is grade 12. 7 years experience in an ITAM position implementing, maintaining, and managing IT configuration management in a complex IT environment.

Certifications ITIL Foundation Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control
1-5 (team members)
Level of Engagement
Interaction with similar levels and with various stakeholders both internally and externally
Special Requirements / Employment Condition Ability to work extended /long hours as and when required Drivers Licence and Reliable Vehicle - both required Workplace / Physical Requirements Full-time Client Based Position