IT Support Associate II (ONS)

Description

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal supporting internal employees

Key job responsibilities

This role is a technical on-premise position supporting internal employees. This position requires hands-on experience in supporting PC hardware, software and internal tooling for employees. It requires working with internal ticketing tool to communicate with customers.Prepare hardware for new hires joining the company and also manage IT asset inventory

Basic Qualifications

• One or more years experience supporting operating systems (Windows, Macintosh or Linux)
• Experience supporting through various channels (on-premise)
• Proficiency supporting office productivity applications ( Outlook, Word, and Excel)
• Experience using a ticket system for customer service requests
• Experience with PC imaging
• Experience with hardware troubleshooting (Client/Sever, Network equipment)
• Proficient in English

Preferred Qualifications

• Knowledge of basic network troubleshooting
• Understanding of the basic concepts of Experience providing IT support in a medium to large sized company
• A demonstrated willingness to learn and apply new technology
• Ability to identify and proactively resolve or escalate issues

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Company - Amazon Dev Centre South Africa

Job ID: A2382672