MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L1) are able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The MS Engineer (L1) focuses on second line support for incidents and requests with medium level of complexity.
Radford reference:
"Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set."
Working at NTT
Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
Do you want to work in a high-pressure environment? Do you have the ability to handle multiple projects at
once? Does your strong technical aptitude make it easy for you to solve complex problems on the fly?
Are you ready to join our IT Field Support Engineer team?
As an IT Field Support Engineer, you'll work on a variety of projects and assist in the delivery of our IT Infrastructure & applications. You will be responsible for ensuring that all end-user devices are running smoothly.
You will also be tasked with managing network connectivity for your user base.
In this role, you will interact directly with clients to solve their technical issues as quickly as possible, measured against stringent Service Level Agreements.
In addition, you'll have access to several internal support tools such as Service Now for incident management & request fulfilment.
Requirements
- Ability to communicate effectively in both verbal and written form and be able to convey technical information to non-technical personnel.
- Demonstrated knowledge of network troubleshooting procedures, OS and application diagnostics, and data communications protocols.
- Dedicated to the overall success of the team by working closely with all project members to identify problems, suggest solutions, and then implement ideas/procedures to achieve results.
- Excellent interpersonal skills.
- Hardware upgrade, troubleshooting, and repair of hardware devices and hardware installations.
- Valid Drivers License.
- Own reliable transport as this job requires you to travel between sites.
- Microsoft Office 365 applications: Excel, Word, PowerPoint, Access.
- Minimum of 1 year experience in networking, computer systems, or related elds.
- Strong technical aptitude.
- A+, N+, ITIL Foundation certifications are a benefit to the role.
At Dimension Data we are empowering our people to deliver client-centric solutions. We want to see our people make the most of every opportunity, and together we can achieve the extraordinary. Our diverse and inspiring people are experts at what they do and serious about delivering measurable and sustainable value at every turn.
#dimensiondatacareers
What will make you a good fit for the role?
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
