IT Operations Manager

POSITION SNAPSHOT

JobReq ID: 51135

Type of work: Hybrid

Type of contract: Open-ended/permanent

Full/Part Time: Full time

Location:

Johannesburg, ZA

Our Company

Bridgestone in Europe, CIS, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions.

In addition to our premium tire products, we offer a growing portfolio of tire-centric and mobility solutions. Together with our partners and guided by "Serving Society with Superior Quality, that has been our mission since Shojiro Ishibashi founded Bridgestone in 1931, we are working to accelerate sustainable mobility innovations and solutions. Through innovative technology, we are committed to easier, safer, smoother and seamless mobility for our society and customers improving how people move, live, work and play.

Bridgestone also benefits from a significant retail network throughout the region in fact our retail presence in the EMIA region is the largest in the tire industry. Through 17 distinct retail partners, we have around 3, 500 outlets across Europe, the Middle East and Africa as well as around 2, 500 outlets through our partner network in India. This network offers a selection of services, concepts and mobility solutions.

At Bridgestone we pride ourselves on the strong relationships we maintain with everyday drivers and this extensive retail network is one of the core reasons why.

You can learn more about our Group at https://bridgestone-emia.com/

In line with the Bridgestone Essence, our work environment is based on integrity and teamwork, where everyone can learn from each other and contribute with their own ideas in achieving the coming goals.

We want to hear from people who can take the challenge, unleash their creative potential and contribute to the company success demonstrating ownership, courage and agility. We want you to develop your skills, expand your knowledge and be proud of your work.

Position Description

Job Purpose

We are looking for an IT Operations Manager to oversee our companys hardware, software and computer networks as well as ticketing service desk. The role will be reporting directly to the Head of IT. This is a Local role, based in Midrand, Gauteng. The role will be a manager of others including both internal and external resources.

The IT Operations Manager responsibilities include monitoring network infrastructure and resolving system issues. You need to have experience with IT performance management, network administration and system security. If youre also familiar with data protection regulations and able to juggle multiple projects, wed like to meet you. Ultimately, youll ensure our IT systems are secure, consistent and reliable. You will be responsible for the IT service desk support and will be required to manage and support all issues related to IT within the organisation.

Responsibilities

• Maintain and optimize local company networks and servers
• Be responsible for device and password management
• Oversee data backup and system security operations (e.g. user authorization, firewalls)
• Manage installations, upgrades and configurations of hardware and software
• Assess system performance and recommend improvements
• Resolve issues escalated by technicians and engineers
• Ensure data is handled, transferred or processed according to legal and company guidelines
• Provide support and guidance to stakeholders via help desk
• Control costs and budgets regarding IT systems
• Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
• Develop IT policies and practices

Requirements

• Proven experience as IT Operations Manager
• Experience with system installation, configuration and analysis
• Thorough knowledge of networks and cloud computing
• Leadership and organizational skills
• Ability to manage multiple projects
• Outstanding communication skills
• Problem-solving aptitude

Required capabilities:

• Good communicator
• Excellent interpersonal skills
• Ability to communicate to different levels of the organization, technical and non-technical people.
• Have a Can-Do mentality.

Education:

• Matric/ Grade 12
• Degree/ National Diploma in IT or related field

Experience:

• Minimum of 2-3 Years experience in IT or related field
• Understanding and knowledge of digital concepts,
• Power Automate
• MS Teams Knowledge
• Management Issue
• Experience with Network Monitoring tools
• Process Mapping.
• Fair knowledge of key concepts within the digital sphere
• Ability to understand new technologies and the application of the technology
• Fair understanding and knowledge of websites and navigation

Competencies

• Effective interpersonal communication
• Ability and willingness to learn
• Goal orientation
• Leadership and people management
• Decision-making skills
• Ability to collaborate with stakeholders i.e., internal and external.
• Knowledge of the production process and the specifics of the department

Why should you apply?

• We are passionate about our people and want to offer them the opportunity to develop and grow.
• Bridgestone as a global company drives your career to the next level by offering you possibilities to work in an international setting.
• You will have the opportunity to work with leading technologies.
• We help you to drive your career path onward and upward work in a culture of feedback that recognizes you and helps your development.
• You will work in a healthy and safety environment, as safety is a key priority area in Bridgestone.

If you can demonstrate the skills we are looking for and would like to make a difference in a Pioneering company dedicated to shaping a sustainable future of real-world mobility solutions, join us at Bridgestone!

MORE INFORMATION

All applications will be reviewed. Our Recruitment team will contact the suitable applicants for the next step of the recruitment process.

We are looking forward to hearing from you!

DISCLAIMER

Diversity and inclusion are a central part of Bridgestone EMIAs values at the highest level. This is key for our people to show a passion for excellence for improving society connected to the world in which we live. Our commitment to diversity, is linked to our founders mission of Serving Society with Superior Quality, which is essential in shaping and creating the organization, serving all people, respectfully, connected to our business. We recognize that everyone is different and that attracting, developing and retaining our employees will create a sustainable working environment which is essential to our success. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate in particular on grounds of gender, marital status, race, ethnic origin, color, nationality, national origin, disability, sexual orientation, religion or age.