ITSM Specialist (Advanced)

Join Our clients team as a TSM Specialist (Advanced)

Essential Skills Requirements

Are you a seasoned IT Service Management (ITSM) expert with a passion for configuring, administering, and supporting large-scale enterprise ITSM platforms. Do you excel in designing, configuring, and maintaining service models while ensuring data quality and governance. If you're looking to contribute your extensive skills and knowledge to our clients dynamic team, we have the perfect opportunity for you.

Extensive experience with configuring, administering, and supporting large enterprise IT Service Management (ITSM) platforms and solutions like ServiceNow, BMC Remedy Helix.
Proficient in designing, configuring, and maintaining ITSM service models (ServiceNow CSDM):
Service portfolio, Services, Technical and Business service offerings, Application services.
Wide ServiceNow experience with specific focus on IT Service Management modules:
Incident, Problem, Change enablement, Service request management, Service level management, and Knowledge management.
Experience and knowledge of Configuration Management Database (CMDB), configuration item data models and relations. Detail familiarity of specific IT infrastructure environments:
IT platforms - Operating systems (Windows, Linux), Networks, Databases, Web technologies, and Cloud technologies (AWS, Azure).
Ability to conceptualize complex information and perform detail analysis when required.
Capability to develop and improve a governance framework to measure and continually improve data quality and verification processes.
Capable of providing training as a subject matter expert (SME) and provide input on knowledge sharing sessions to key stakeholders.
Comprehensive understanding of enterprise architecture concepts and models.
Experience and implementation of ITIL version 4.
Experience with the Agile Methodology.

Advantageous Skills Requirements (not a prerequisite):