Purpose Of The Position
The IT Administrator position is to maintain and support systems and networks that enable the companys operational efficiency. Provide technical support and assistance to end users,
including troubleshooting hardware, software and network. Ensuring the effective management, enhancement and administration of IT service delivery and infrastructure. To
facilitate the operations as per business requirements. PLEASE ONLY APPLY IF YOU QUALIFY IN FULL.
Responsibilities
- Assistance with general enquiries through email and telephone, manage all support queries effectively.
- Tracking and documenting support using the ticketing system.
- Collaborate with senior IT employees to resolve complex technical issues.
- Assist with user equipment set up and provisioning access.
- Install and configure and maintain computer systems, software applications and peripherals.
- Assist with system upgrades, patches and updates.
- System maintenance.
- Updating and maintaining of registers and reports.
- Website management.
- Maintain applications and report issues.
- Ensure support calls are always answered.
- Manage equipment.
- Software management.
- IT and infrastructure service delivery management.
- Management of the server.
- Business continuity and disaster management.
- Management of helpdesk process and business support.
- Manage, co-ordinate and administer all IT and infrastructure related projects.
- Manage IT governance, risk and compliance.
- Maintain and monitor the security management system.
- Communication and listening skills.
- Time management.
- Reporting skills.
- Work under pressure.
- Deadline driven.
- Integrity.
- Passion.
- Teamwork.
- Reliable.
- Planning and organisational skills.
- Multi-tasking.
- Good communication skills.
- Customer orientation.
- Sound knowledge of IT Governance, risk and compliance.
- Strong administrative skills.
- Tertiary qualification in IT.
- 3 to 5 years experience in IT Support Administration.
