WSP is one of the most diverse consulting firms in Africa. We are seeking employees who are loyal, committed, competent and proud to work for us. We are committed to the achievement and maintenance of diversity and equity in employment.
KEY ROLE:
- The WSP Africa IT operations team oversee the day-to-day running of the entirety of IT across WSP Africa. Our goal is to enable the WSP business to utilise technology, to advance the way we provide services to our clients. Reporting to the regional OSS Team Leader, this will be a varied and fast paced role. The on-site services team is an arm of the wider UK/Africa IT Operations team.
- Providing IT Support for WSP colleagues primarily in offices but also remotely, resolving incidents and fulfilling requests. Travel to other sites in your region will be necessary.
- Carrying out asset lifecycle management, dealing with laptop refresh, disposal and maintenance. Ensuring that designated office IT areas (comms & build rooms) are well maintained, and redundant IT equipment is disposed of. Working closely with the IT hardware depot to ensure adequate support is provided.
- VIP support ensuring that VIP colleagues and new hires receive the support they need in a timely manner. Carrying out weekly checks and maintenance on VIP meeting rooms.
- Working closely with both Level 1 & Level 3 teams to facilitate a warm hand off of tickets, ensuring the ticket recipient is well informed of latest updates.
- Maintenance of office IT facilities, such as AV equipment and printers.
- Supporting IT Infrastructure teams by providing hands and eyes services on-site and at IT data centres, during major incidents and changes.
- Working closely with the IT PMO team, to assist with project work where necessary. Particularly during office moves and supporting with mergers & acquisitions.
- Liaise with vendors in order to resolve issues with IT equipment, ensuring that vendors are adhering to SLAs.
- Advocate and drive the use of knowledge management. Ensuring that fixes are documented. Particularly focusing on a shift left environment, empowering the Service Desk to be able to enhance our first-time fix rate.
- Upholding standards for SHEQ performance and behaviour consistent with the companys health, safety, environmental and quality vision and policies by influencing those around you.
- Contributing to the identification of SHEQ risks and driving processes to achieve Zero Harm.
- Embracing, displaying and promoting the company values and ensuring a safe working environment is maintained at all times.
- 5+ years experience in IT support preferably desk side
- Degree or equivalent (discipline-specific qualification)
- Registration: Professional registration with appropriate professional body (if applicable)
- Great communication skills
- Experience working with Microsoft operating systems.
- An understanding of the IT hardware lifecycle
- Microsoft qualifications (desirable)
- ITIL v3/v4 foundation (desirable)
What if we can have work-life balance? What if we can be rewarded in ways that support our individual needs? What if we can be accepted for who we are? Here at WSP we can!
WSP recognizes that work is only one part of our lives and making time for the other things in our life is important be that our families, our friends or ourselves. So, if working from home, working part-time or having flexible start and finish time will help with this let us know as part of your application.
