Our client is seeking an experienced IT Technician with Call Centre experience to join the Port Elizabeth team,
- Provide a high level of technical support to our stores,
- Accept responsibility for resolution within the SLA of tickets assigned.
- Assistance with the configuration of computer equipment.
- Support of in-house software applications used by stores.
- Assist other team members if required.
- Liaise with other teams within the group when necessary.
Requirements- Grade 12
- A+ / N+ Certification or equivalent,
- Proven experience in a call centre IT support role.
- Experience with FreshDesk will be an advantage
- Experience with supporting software applications would be beneficial.
- Knowledge and understanding of computers & peripherals are important.
- Experience working in a team of technical support agents.
