As an IT Technician Tier 1, you will play a crucial role in maintaining, troubleshooting, and enhancing our company's IT systems. You will work alongside a talented IT team to provide technical support, ensure network and system reliability, and assist employees with IT-related issues. Your expertise will contribute to the overall efficiency and effectiveness of our operations.
Key Responsibilities
- Provide first-level technical support to end-users, including hardware, software, and network troubleshooting.
- Assist in the setup, configuration, and deployment of laptops, printers, and other peripherals.
- Monitor and maintain the company's IT systems.
- Collaborate with the IT team to identify and implement improvements to IT processes and procedures.
- Respond to and resolve IT support tickets within established SLAs.
- Participate in IT projects, upgrades, and system migrations as needed.
- Maintain accurate documentation of IT assets, configurations, and procedures.
- Stay up to date with the latest IT trends and technologies to provide innovative solutions.
- Minimum 1 year experience
- Proven experience as an IT Technician or in a similar role.
- Strong knowledge of hardware, software, networking, and operating systems.
- Familiarity with helpdesk and remote support tools.
- Excellent troubleshooting skills and a methodical approach to problem-solving.
- Good understanding of IT security best practices.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.
