Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have to ask the right questions and take the smart risk.
We call ourselves Champions. Why Champions? Because it's not only about what they have done, but also for what they are going to do. The way they are going to drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.
Purpose
As a infrastructure Engineer, you will be accountable for assisting the SysOps team lead in planning, organizing, controlling, and management of all platforms and implementation of related infrastructure strategy. We are looking for an experienced individual to help us manage and develop our cloud infrastructure. The ideal candidate will have a strong background in system operations, cloud platforms, and a deep understanding of DevOps principles.
We Do The Right Things
Responsibilities of the Role
- Be a thought leader with regards to Clickatell's overall cloud adoption strategy.
- Divisional policy and process formulation, strategic planning, resource coordination and operational execution of projects and assisting in procurement process.
- Installation/configuration, operation, maintenance, and monitoring of the Clickatell messaging engine hardware, software, and related infrastructure with a focus on high availability, stability and security.
- Work closely with software development teams to facilitate smooth integration of applications with cloud infrastructure.
- Scripting and coding to automate routine tasks and improve operational efficiency.
- Technical research and development to enable continuing innovation within the infrastructure
- Provide technical support and troubleshooting for cloud-based infrastructure issues.
- Ensuring network, hardware, operating systems, software applications and any related procedures adhere to organizational values, enabling staff, customers, and partners
- Technical liaison with enterprise customers and vendors as required Service, maintain, commission, and support global platforms, with a view towards high availability
Requirements of the Role
- Related IT qualification / 5+ years in a system administrative position
- Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification (preferred)
- Cloud certifications (AWS preferred)
- Proven experience as a SysOps Engineer or similar role.
- Experience in virtualisation and cloud environments such as Amazon Web Services (AWS) or similar.
- Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification advantageous
- Perl, python, ruby and/or PHP scripting experience advantageous
- Containerisation (Docker/Kubernetes) knowledge advantageous
- Operating systems, from bare steel to network services
- Containerisation (Docker/Kubernetes) knowledge
- Use of CD/CI tools (Anisible/Puppet/Terraform) advantageous
- Proven experience in and with a large, ISP-type environment and infrastructure advantageous
- Monitoring and alerting experience with Open-Source technologies like Icinga/Nagios, Nagvis, Logstash, Elasticsearch, Graphite and Kibana Advantageous
- Proven experience in production environments of the below is advantageous:
- SAN storage solutions
- Software package building and release management with software tools such as Puppet, Chef or Salt
- Network/OS clustering
- Own transport and driver's license beneficial in the rare circumstance where emergency onsite support is required at the data centre
- Must understand and demonstrate knowledge of:
- Networking, from Ethernet to IP
- Operating systems, from bare steel to network services
- IP networks, including but not limited to working knowledge of DHCP, DNS, SMTP, FTP, HTTP
- Minimum of 5 years in a system administrative position
- Minimum of 3 years working experience with Unix or derivative
- Minimum of 3 years working experience with troubleshooting hardware and/or software
- Minimum of 3 years programming or scripting experience (advantageous)
- Amazon Web Services and Virtualization technologies such as VMware
Perks of the Role
- Healthcare, Retirement Fund and Risk benefit company contributions
- Quarterly performance incentives
- Reimbursable Communication allowances for internet and mobile phone bills
- Half-day off on your birthday
- 5 personal days leave a year, over and above your annual leave
- Hybrid/Remote Working
- Home office set-up with laptop, monitor, chair and UPS
