Industry: Education & Training
Job category: University and Academy
Location: Potchefstroom
Contract: Permanent
Remuneration: The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
Introduction
NORTH-WEST UNIVERSITY (POTCHEFSTROOM CAMPUS) DIVISION: INFORMATION TECHNOLOGY DEPARTMENT: IT OPERATIONS AND INFRASTRUCTURE POSITION NUMBER: N001468 AND N000205 POSITION: INFRASTRUCTURE TECHNICIAN (2 POSITIONS) PEROMNES GRADE: P12 EMPLOYMENT TYPE: PERMANENT APPOINTMENT TOTAL REMUNERATION: R257 591 NOTE: THOSE WHO HAVE PREVIOUSLY APPLIED NEED NOT RE-APPLY AS THE UNIVERSITY HAS YOUR APPLICATION.
Job Description
PURPOSE OF THE POSITION:
The Positions is part of the IT Operations and Infrastructure group. This group is responsible for all IT infrastructure on all the University Campuses. The incumbent will have operational and support responsibilities relating to the physical network infrastructure (cabling, switches etc.).
Key Responsibilities
Network support NTAS (SFIA level 3):
- Carries out agreed network maintenance tasks and specified operational configuration of network components.
- Establish and diagnose network problems/faults using the required troubleshooting methodology and tools.
- Uses network management software and tools to collect agreed performance and traffic statistics.
- Carries out routine operational procedures, including the execution of specified automation tools/scripts. Amends existing automation tasks under supervision to gain a basic understanding of the scripting language/automation tools.
- Contributes to maintenance and installation.
- Monitors and reports on infrastructure performance to enable service delivery.
- Resolves issues or refers to others for assistance.
- Assists with setting up, tuning and functional checks of radio frequency devices and software.
- Resolves faults down to line replaceable unit level or escalates according to given procedures.
- Carries out user confidence checks and escalates faults according to given procedures.
- Integrates RF devices with software applications using static configurations.
- Installs or removes system components using supplied installation instructions and tools.
- Conducts standard tests and contributes to investigations of problems and faults.
- Confirms the correct working of installations.
- Documents results in accordance with agreed procedures.
- Applies tools, techniques and processes to administer, track, log, report on change requests.
- Applies change control procedures for standard, low-risk changes.
- Applies tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes.
- Assists with audits to check the accuracy of the information and undertakes any necessary corrective action under direction.
- Acts as the routine contact point between the organisation and suppliers.
- Supports resolution of supplier-related incidents, problems, or unsatisfactory performance.
- Collects and reports on supplier performance data.
- A diploma (NQF level 5) in Information Technology plus 1-2 years additional IT certifications.
- A valid code 8 driver's license.
- A minimum of 5 years experience in Infrastructure Project Management.
- A minimum of 5 years experience working in enterprise IT environment.
- Basic electronics.
- Manual dexterity.
- Must not be colour blind or afraid of heights.
- Ability to do physical work.
KEY BEHAVIOURAL COMPETENCIES:
- Works under routine direction.
- Uses limited discretion in resolving issues or enquiries.
- Works without frequent reference to others.
- Interacts with and may influence immediate colleagues.
- May have some external contact with customers, suppliers and partners.
- May have more influence in own domain.
- Performs a range of work activities in varied environments.
- May contribute to routine issue resolution.
- Demonstrates application of essential generic knowledge typically found in industry bodies of knowledge.
- Has gained a basic domain knowledge.
- Absorbs new information when it is presented systematically and applies it effectively.
- Has sufficient communication skills for effective dialogue with customers, suppliers and partners.
- Is able to work in a team. Is able to plan, schedule and monitor own work within short time horizons.
- Demonstrates a rational and organised approach to work. Understands and uses appropriate methods, tools and applications.
- Identifies and negotiates own development opportunities.
- Is fully aware of and complies with essential organisational security practices expected of the individual.
The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Mr. Flip van Schalkwyk, Tel: 018 299 4633
ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Mr. Rabs Diratsagae, Tel: 018 299 4797
CLOSING DATE: 04 October 2024
PLANNED COMMENCEMENT OF DUTIES: As soon as possible
Kindly take note: applications must be submitted online through the official nwu vacancy website.
Incomplete applications and those submitted through any other platform will not be considered.
The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.
The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.
If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.
