Team Leader: Customer Care

Description To process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive and professionally answer incoming calls from customers/ dealers regarding incidents/policy queries, sales; answer enquiries and questions, handle complaints, troubleshoot problems and provide information.

Education Essential:

• A Matric Certificate or Equivalent NQF Level 4 Qualification.
• A minimum of 1 - 2 years as a Contact Centre agent (multi-faceted call centre)
• Intermediate to advanced knowledge of Microsoft Office
• Knowledge of customer service principles and practices

Key Responsibilities Finance

• Participate in pro-active and corrective actions as required to ensure service are delivery.

Customer

• Delight customers by providing professional and empathetic service
• Participate in the creation of an environment that is conducive to performance
• Participate in pro-active and corrective actions as required to ensure service delivery
• Ensure that customers are confident that they are dealing with companies where the fair treatment of customers is central to the culture
• Ensure that customers are given clear information and are kept appropriately informed before, during and after the call.

Governance and Risk

• Be available at the right time to perform contact centre duties (schedule adherence)
• Perform in accordance with the contact centre and business processes and policies
• Participate in learning and development activities to ensure adherence to the requirements of the contact centre.
• Where customers receive advice, ensure that the advice is suitable and take account of their circumstances.
• Participate in the creation of an environment that is conducive to performance.
• Ensure daily, weekly and monthly targets are met

Benefits 0

Applications Close Date 23 Feb 2024

Visa - Right To Work

Target Start Date 1/3/2024

Description To process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive and professionally answer incoming calls from customers/ dealers regarding incidents/policy queries, sales; answer enquiries and questions, handle complaints, troubleshoot problems and provide information.

Education Essential:

• A Matric Certificate or Equivalent NQF Level 4 Qualification.
• A minimum of 1 - 2 years as a Contact Centre agent (multi-faceted call centre)
• Intermediate to advanced knowledge of Microsoft Office
• Knowledge of customer service principles and practices

Key Responsibilities Finance

• Participate in pro-active and corrective actions as required to ensure service are delivery.

Customer

• Delight customers by providing professional and empathetic service
• Participate in the creation of an environment that is conducive to performance
• Participate in pro-active and corrective actions as required to ensure service delivery
• Ensure that customers are confident that they are dealing with companies where the fair treatment of customers is central to the culture
• Ensure that customers are given clear information and are kept appropriately informed before, during and after the call.

Governance and Risk

• Be available at the right time to perform contact centre duties (schedule adherence)
• Perform in accordance with the contact centre and business processes and policies
• Participate in learning and development activities to ensure adherence to the requirements of the contact centre.
• Where customers receive advice, ensure that the advice is suitable and take account of their circumstances.
• Participate in the creation of an environment that is conducive to performance.
• Ensure daily, weekly and monthly targets are met

Benefits 0

Applications Close Date 23 Feb 2024

Visa - Right To Work

Target Start Date 1/3/2024