This Inside Sales Representative position supports the Biosciences Division reagents and consumables portfolio. You will be responsible for driving revenue growth and overall customer satisfaction through sales of consumables and instruments within our life science product portfolio. Achieve daily customer phone contact objectives, providing product and relevant information for all aspects of gaining and servicing business at accounts to generate sales. Learn existing and potential customer status regarding company and competitors products.
Coordinate the entire sales process for assigned accounts. This role will encounter diverse work situations involving a moderate degree of complexity. Responsibilities include (but are not limited to) meeting or exceeding assigned sales revenue targets through prospecting and developing relationships with new customers, daily outbound customer calling and customer quote generation. Regular territory planning and assigned strategic execution together with other team members including Field Sales, Technical Sales Specialists and the Management Team.
Key Responsibilities:
Plan Performance And Sales Skills
- Provide product and other relevant information to customers via daily phone contact and email for all aspects of required business to generate incremental sales
- Utilise an excellent level of product knowledge and applications to successfully conduct effective professional selling conversations
- Utilise knowledge of existing and potential customers and competitor dynamics to position the best solution to the customer
- Complete assigned tasks and reports in a timely and complete manner while maximizing productivity during key selling time. Meet all sales call objectives.
- Develop organizational skills necessary to successfully manage territory sales activities.
- Develop needed product knowledge sufficient to successfully conduct an effective telephone sales presentation
- Understand competitive landscape within accounts and be able to provide like or better products from the Company portfolio. Support marketing events and programs in other territories as assigned by the District Manager
- Maintain and increase current customer database through Company customer relations management software (Siebel CRM). Effectively use the system to fulfil management expectations recording and utilizing customer and sales information.
- Assign adequate time for daily prospecting of new customers.
- Meet or exceed set guidelines for the expected number of sales calls to be conducted daily.
- Make outbound telephone calls to all organizational levels and functional areas where purchasing decisions are made.
- Provide regular oral and written communication of successes, failures, best practices etc. to improve the overall operating efficiency of the team, region and sales organization.
- Contact and return calls to research scientists at all accounts for sales presentations, information through telephone and e-mail on a daily basis.
- Provide product and other relevant information to customers via daily phone contact and email for all aspects of required business to generate incremental sales
- Utilise an excellent level of product knowledge and applications to successfully conduct effective professional selling conversations
- Utilise knowledge of existing and potential customers and competitor dynamics to position the best solution to the customer
- Develop product knowledge sufficient to successfully conduct an effective telephone discussion
- Requires a minimum of a Bachelors Degree in Biology, Molecular Biology, Biochemistry or related field; or the equivalent knowledge and experience
- A minimum 1-3 years of related work experience (lab and tele sales experience preferred)
- In-depth knowledge of Molecular Biology, Protein and Cell Biology and real-time PCR (qPCR) is essential
- Knowledge of accounts in territory preferred but not essential
- Knowledge on permit applications preferred but not essential
- Demonstrated proficiency with computer applications, including MS Word, Excel, Outlook, PowerPoint, or like programs
- Excellent written, verbal communication, and presentation skills.
- Excellent organization skills and individual sense of accountability.
- Strong capabilities to interface effectively with all customer types.
- Strong interpersonal skills facilitating teamwork and fostering collaboration across teams and organizations.
- A goal-oriented mindset with a demonstrated ability to meet and surpass goals and objectives.
- Exhibits a high degree of flexibility in adapting to a rapidly changing business environment
- Must have a valid passport
- Willingness to travel locally in region as well as internationally (annually)
- Must be a South African citizen
