Insights Analyst

Customer Logistics Specialist

Purpose

You will improve value and service to customers and improve supply chain efficiency using data driven insights and joint business planning.

You Will

How you will contribute

• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Report on supply chain and growth KPIs such as OTIF, service level, vehicle utilisation, and revenue, and conduct root-cause analysis to drive improvement initiatives
• Use customer data to monitor rate of sale, forecast accuracy, on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision-making internally and with the customer in ways that maximise service levels and sales

What You Will Bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in customer service and logistics, and with customers
• Experience in fast-moving consumer goods
• Strong analytical and problem-solving skills
• SAP knowledge and expertise in MS Office
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivity, service and KPIs
• Team player, accountable, proactive thinking, flexibility

Key Responsibilities

In line with the job purpose, key accountabilities will entail the following:

Primary Responsibilities

Maximise customer service:

• Daily review of customer KPIs ensuring all delivery shortages and failures to distribution centres are investigated and resolved making recommendations to both the customer and internal teams
• Investigation of all products which are short supplied to stores with corrective actions
• Communicate stock availability to customer as supply risks or opportunities
• Maintain stock levels within agreed tolerances (D.O.H)
• Maintain Customer Master Data

Promotional Planning (Planning, Execution And Evaluation)

• Together with Demand Planning, to build and support seasonal plans with a focus on maximisation of availability
• Build collaborative plans to service Promotions, NPD, Launches, range changes to achieve in stocks, target as per JBP. Provide updates to the Customer.
• Commercial and operational teams to support maximum availability across customer DCs and stores. Liaison as required with Field Sales teams.
• Support the 30/60/90 process
• Drive CPFR by providing customer insight and influence to deliver improved promotional, forecasting and replenishment accuracy

Support development and implementation of the Joint Supply Plan, in line with the Joint Business Plan:

• Participation in the collaboration meetings with stakeholders, providing information inputs and outputs to ensure the meetings deliver against agreed objectives.
• Represent the face of customer to our internal departments and service providers to facilitate business priority alignment
• Supporting logistical reviews to maximise service & efficiencies - Order frequency, lead-time, vehicle utilisation, delivery times.
• Facilitate end-to-end supply chain reviews to identify potential opportunities for cost savings
• Identify projects that can be used to extract value or optimise efficiencies across supply chain, responsible for the management and delivery of the approved projects these can range from operational cost savings projects to Customer service change models (MOQ)
• Provide Logistics Organisation with functional continuous improvement support across all routes to market. Focus of activity should be Customer, Service, and cost related
• Share & identify best practice productivity opportunities across the Logistics operations

Build strong working relationships to enable a collaborative approach to working:

• Develop an in-depth knowledge and understanding of the customers systems, network, key performance areas, and ways of working
• Relationship management across key departments and customer, owning and executing the contact strategy

Additional Responsibilities

• Know the legal and compliance responsibilities of the position; raise questions and concerns when faced with, or you learn of, an ethical or compliance issue. Apply integrity in all aspects of professional conduct

Key Leadership / Functional Competencies

• Customer Focus
• Business Acumen, Interpersonal Savvy
• Organisational Agility
• Problem-Solving
• Perseverance

Functional Competencies

• Ability to see bigger picture and develop future plan as well as complete daily tasks
• Task orientated with excellent organisation and prioritisation skills
• Project Management
• Medium to advanced Microsoft
• Advanced Customer Relationship Management and stakeholder engagement

Internal Stakeholders

Market Managers; Customer Logistics and Service Managers; Deal Administrator; Master Data Administrator; Finance Accounts Receivable; Logistics Operations; Commercial and Planning.

External Stakeholders

• Customers
• Smollan
• Distributors
• 3PL

Education, Knowledge, Skills And Experience Required

To succeed in this role, it is expected the successful incumbent will have:

• Tertiary Qualification
• 3-5 Years experience in a similar role/environment
• Strong Analytical Skills (MS Excel Simulation)
• Strong level of computer competency, i.e. PowerPoint, Word, Excel, SAP Front End, etc
• Strong Project Management Skills
• Good Interpersonal Relationships
• Good Understanding of manufacturer and retail supply chain networks
• Good Presentation Skills
• Must be able to influence people on different levels
• The ability to take people with them
• Strong negotiator
• Cross-functional Supply Chain Experience
• Logistics and Operations Experience
• Planning & Forecasting Experience
• FMCG experience

The role is a 6 months contract with a leading FMCG Organisation.