Discoverys core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About The Service Lab (SLAB)
The Service Lab consists of 14 unique functions that serve to centralise and departmentalise various functions throughout Discovery. Our department's vision is to be recognised as the thought leader to all areas of Discovery developing and driving best practice. The culture within the department is one of constant learning, knowledge sharing, change and innovation
About The Quality Management Auditing Team
The Quality Auditing team is one of the 14 unique functions that form part of the Service Lab. Their role is to perform Quality Audits on various functions within Discovery to ensure all quality standards are met. The team goal is to provide Business Assurance Services to various companies within the Group, enabling continual improvement by utilizing global best practice and new technologies in multiple channels thereby providing thought leadership, information, knowledge, tools and skills which drive and support operational excellence.
Job Purpose
To perform insight audits on multiple functions within Discovery Health. Identify process and systems improvement opportunities through end-to-end audits of various customer journeys. Collate audit data and compile reports and recommendations relating to audit findings.
Principal Accountabilities
- Work with data analysts and scientists to identify insight audit opportunities
- Auditing of processes and protocols accurately
- Compilation of daily, weekly and monthly reports relating to the audits performed
- Provide feedback on audit findings to team leaders, managers and relevant forums
- Make recommendations for improvements in systems and processes
- Host and attend improvement sessions/forums
Essential Education
- Matric
- Completed business / tertiary course in Total Quality Management, auditing or similar
- In depth knowledge of the following operational areas within Discovery Health: New Business, Customer Services, Claims and all related processes
- Advanced level experience and knowledge of MS Office suite
- Working knowledge of the systems within Discovery Health Operations including Evolve
- Working knowledge of the processes and systems within Discovery Care
- A minimum of 5 years experience relating to audits for an operational environment.
Working experience within the following departments within Discovery Health Operations : New Business, Customer Services, Claims and Exec office
EMPLOYMENT EQUITY
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
