We are explorers, dreamers and innovators. Were on a journey to build the best platform in the world, but we cant do it without people like you, leading the way.
Forget the stereotypical tech companies of the past. Embrace the unconventional, exercise your imagination and help alter the future with YuLife.
Which hopefully is where you come in.
The role:The day-to-day management of Healthcare insurance policies written through YuLife, ensuring all clients, intermediaries and internal customers are provided with a personable, first class customer service.
Day to day responsibilities include, but are not limited to:
- Ongoing insurance administration and support of a portfolio of clients
- Support YuLife Sales Teams, Customer Success Account Management team, Intermediaries, and Direct Clients for all ongoing insurance queries and administration related to your client
- Requesting anniversary data, reviewing and sending out deposit invoices
- Preparing anniversary accounts: review, manipulation and formatting of anniversary data,
- Reviewing and issuing of policy schedules,
- Ensuring client/intermediary is kept informed of the progress of the journey,
- Participate in customer account management meetings (on and off-site) as appropriate,
- Assisting clients/ intermediaries with ad-hoc insurance queries
- Minimum of 1-2 years Healthcare administration experience, preferably obtained by working for an Insurer, with demonstrated technical ability in Group Life, Group Critical Illness, Group Income Protection, Healthcare or Dental products
- Industry qualifications
- A high level of written and verbal communication
- Excellent attention to detail
- Love working with Excel
- Aptitude for working with multiple technologies
- Demonstrate the desire to deliver the best possible customer experience, on a right first-time basis
- Ability to work under pressure, understanding the peaks of Group Risk business
- Demonstrate the ability to adopt change to improve process, efficiency and service
- Happy to work with customers from a variety of backgrounds and positions
- Ability to convey complex information to customers with various levels of understanding, whilst maintaining technical integrity
- Competitive base salary
- Potential to earn share options
- Medical Benefit: Momentum any plan Max to R 20 000 pa
- Group Cover: GLA 6 x annual salary. 75% of salary with 2 month waiting period for a term of 24 months
- Pension fund: 3% of gross salary as Cost to company, further % contribution made by employee
- 25 days annual leave + 1 Love Being Yu day (e.g your birthday, moving house anything else that is for Yu) + 13 days SA Public holiday leave
- Access to the YuLife app (which includes a tonne of well-being rewards, discounts and exclusive offers as well as access to Meditopia and Fiit)
- R400per month towards your "be your best Yu" budget
- Generous parental leave policies
- Unlimited professional coaching sessions with More Happi
- Learning budget
- Remote working package; includes laptop, desk, chair etc.
- Flexible working
- Generous parental leave policies
- Access to co-working space to remain connected with the YuCrew
Here at YuLife our values encompasses Love Being Yu and as a result were committed to diversity and inclusion. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, disability or any other protected class.
Our values:YuLife company culture:Read what one of our key investors has to say about our culture
We're more than just life insurance!
