Intermediate Business Analyst

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

The Department

The Delivery department at DigiOutsource is responsible for providing the requirements and processes needed for our Technology department to deliver world-class software required to run global online B2C gaming operations. This includes systems for Customer Service, Marketing, Website development, Live event processing, Risk management and Banking platforms. Our dynamic environment is fast paced, using Agile and self-organizing principles for our teams to deliver the highest quality new products.

Job Description

The Intermediate Business Analyst position at DigiOutsource will fulfill a critical part in bridging the gap between business needs and the Technology capability. The Intermediate Business Analyst will also be responsible for the end-to-end responsibilities of the role within the Business Analyst framework, from facilitating workshops and requirements gathering through to documentation.

You will need to collaborate with relevant stakeholders including, but not limited to, Business representatives, Product Owners, Architects and Technical specialists to analyse business processes, gather requirements and translate the requirements into actionable deliverables. The ideal candidate should have a strong foundation in business analysis methodologies, possess excellent communications skills demonstrate strong technical competencies for delivering projects.

You will be expected to work in a fast-paced environment where the teams deliver in an agile way.

Duties Will Include, But Not Limited To

• Requirements gathering
• Identify business stakeholders and plan stakeholder engagement sessions to elicit requirements. document business.
• Facilitate requirements gathering workshops Collaborate with internal and external stakeholders to analyze information needs, functional requirements, and business processes.
• Elicit requirements from Business stakeholders.
• Requirements documentation
• Create high quality, lean fit for purpose specifications as needed on the project for business stakeholders.
• Define functional requirements of systems to improve quality, performance, external interfaces, and constraints.
• Outline requirement specifications with the use of standard organizational templates and tools.
• Collaborate with subject matter experts to understand and define the requirements landscape in order to address the business need.
• Interpret high level Business brief into detailed requirements.
• Produce requirements documentation in a format that stakeholders understand.
• Have thorough knowledge of documentation methods, processes and best practices as described in the BABOK.
• Requirements vision
• Manage requirements and ensure they are stored in a central repository and kept up to date.
• Make contributions in the development of test plans and perform test execution if required.
• Understand the commercial importance of changes or new features.
• Drive and challenge Business Units on their assumptions of how they will successfully execute their plans.
• Review and improve existing processes.
• Career development
• Share personal growth learnings within the Business Analyst team.
• Mentor / facilitate personal growth of other Business Analysts.
• Assist the seniors and leads to improve processes and documentation techniques.
• Aptitude
• Serve as the intermediary between the Business and the Software Development Team.
• Maintain awareness of broader context of assigned work.
• Understand the impact of the change within the broader context.

Essential Criteria

• Education
• Matric Certificate
• IT-related tertiary degree or diploma.
• CCBA Certification of Capability in Business Analysis with IIBA or
• AdBA Advanced Business Analysis Program through FTI
• Experience
• 3+ years experience in an IT industry.
• 3+ years experience as a Business Analyst.
• Software skills
• Proficient with MS Office applications.
• MS Visio
• Proficient with wire framing tools.
• Proficient with BA modelling tools.
• Proficient with Confluence
• Communication skills
• Able to communicate effectively, both verbally and written
• Great relationship management skills across and within the team
• Able to facilitate meetings effectively
• Personal skills
• Ability to familiarize with technical concepts of projects.
• Excellent planning and time management.
• Excellent organization skills.
• Excellent communication skills.
• Have a keen eye for attention to detail.
• Good analytical and problem-solving skills.
• Results driven.
• People management
• Proficient in managing controversial situations.
• Proficient in managing conflict in a high-pressure environment.

Person Specifications

• Customer Focus
• Initiating Action
• Planning and Organizing
• Stress Tolerance
• Technical Knowledge
• Thinking Skills
• Decision Making
• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

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