PRIMARY PURPOSE
The Travel Designers main focus on the booking is that the logistics and travel plans have been carefully curated from start to finish and that all the intricate details are seamless, resulting in elevated and enhanced guest experience.
Have an excellent knowledge and good geographical understanding of all Southern and Eastern Africa regions as well as day-to-day regional logistics as well as in-depth supplier knowledge thus maximising the mutually beneficial relationship with our AP partners.
This position is based in Cape Town or Johannesburg
Detailed Responsibilities
- Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
- Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the clients trip is booked and planned perfectly.
- Handle Accommodation, flights transfer & touring bookings.
- Book relevant tickets as required.
- Book relevant accommodation for early morning/ late-night pick-ups and drop offs.
- Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in order.
- Design itineraries around company guidelines and product knowledge e.g., area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
- Continuous communication and excellent service delivery to agents at all times.
- Build relationships with agents based on trust and support, knowing their business trends and guests needs.
Qualification
- Matric certificate with maths (minimum standard grade or above).
- Tertiary certificate in Travel & Tourism/hospitality is advantageous.
- 2-4 years with Intermediate experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
- In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa, specifically Zambia, Zimbabwe, Botswana & Namibia and East Africa, specifically Zanzibar, Tanzania, Kenya, Rwanda, Uganda.
- Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word).
- Knowledge of Mozambique, Mauritius and Seychelles, an added advantage.
Skills:
- Dynamic, detail orientated, organised and excellent communication skills.
- Remain steady in busy environment and consistent with output, task driven.
- Ability to problem solve without compromising accuracy and prioritise changes.
- Highly detailed product knowledge vital for speed in presenting alternatives.
- Driven to offer high quality service levels, strong time management.
- Excellent attention to detail.
- Strong financial skills, self-starter with high integrity level and ethical conduct.
A passion for wildlife and a commitment to sustainability and conservation.
Apply for this position with us on WhatsApp. Simply send the word Hi to +260761166303
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