Intermediate UX Designer

Your time is now to be your exceptional best at Old Mutual!

Job Description

To carry out and lead the Experience Design activities that will inform and execute Digital Strategy through user centered design approach. This involves the support of user research, interaction design, prototyping and user testing activities in their various guises as well as the management of experience design standards, methods and frameworks.

• Scope, Manage and plan the User Experience Design activities
• Ensure that use of knowledge management and collaboration platform(s) for UX design processes, tools and artefacts
• Manage processes that facilitate easy and continuous user engagement at testing facilities for research and testing
• Work with Digital Products Owners, Ecommerce, Digital Analytics, Digital Marketing and Digital Operations that product design decisions are always customer Led.
• Participate in knowledge sharing between different tribes, feature teams.
• Provide feedback and updates to the methods and protocols established in the integrated digital experience design capability.
• Leverage the measurement framework for the experience performance of Old Mutual Limited touchpoints and that the analysis drives design decisions and continuous improvements.
• Monitor and shape digital experience design work output through standardized and integrated design methods across the various design disciplines, resource allocation and optimisation on a regular basis.
• Ensure that all decisions are data led through regular user testing and reporting, customer research and insights and the application of data analysis techniques.
• Work as needed with customers and users to understand their needs in order to build the right things and build the right things right.
• Work with product owners across the Digital business to understand market needs & vision; work with teams to quickly translate that vision into designs for working software.
• Contribute through design and reliable research insights to sustaining Old Mutual Digital and Customer-Led ambition.
• Demonstrate an understanding of Agile / Lean methodologies and the structures and processes required for continuous delivery

Technical Expertise

• Plans and leads digital experience design team engagements with product owners and other business stakeholders to frame problems, appropriately prioritize and scope design efforts, and receive and respond to design feedback, with the ultimate goal of releasing a high-quality product that is valued by Old Mutual customers.
• Influences and plans work with product and engineering teams to ensure use of participatory design activities (e.g. paper prototype co-creation, card sorting) to understand vision, business model and assumptions and tacit knowledge about user needs and behaviours.
• Ensure delivery builds time into roadmaps for design teams to conduct user research to understand user needs, mental models and working contexts.
• Ensure standardization of top-level synthesis of outputs of stakeholder research & creation of visualizations that effectively summarize key insights related to user and customer needs and behaviours, product definition.
• Plans for delivery teams scoping to include creation of interactive low-fidelity and high-fidelity annotated prototypes or wireframes of user interface designs that visually and textually communicate the behaviour of digital products.
• Ensure that user testing of various kinds (formative and summative usability testing, AB testing, surveys etc.) form the basis of approval of design for implementation.
• Use of analytics tool(s) to measure and monitor performance of digital products and drive optimization

Business Acumen

• Use systems thinking to address problems and questions at scale.
• Plans and scopes design UX work
• Creates, analyses & manages work that provide direct business impact.
• Partners with other design disciplines and teams to deliver cohesive solutions.
• Always assumes omnichannel approach to help drive a converged Digital Experience for Old Mutual Customers.
• Identifies new project opportunities based on design thinking principles and prior outcomes.
• Helps teams translate ideas into plans and actions. Thinks beyond boundaries to help create vision.
• Uses data-driven decision making to inform design and its ROI

Skills

Education

Closing Date

31 July 2023

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.