Back Office Team Leader - DWS

We are recruiting a Back Office Team Leader - DWS for a fixed term contract.

Ensure that all Core Systems Support Platform processes and procedures are in place, adhered to and are continuously improved.

Required Qualification

Senior Certificate Grade 12
MCSE or Cloud based certification essential

Preferred Qualifications

Solid team management skills
ITIL
Project Management experience
IT Infrastructure Technical Certifications
Knowledge of cloud-based technologies Office 365, Azure etc

Experience Required

4-5 years IT Infrastructure Team leadership
5-10 years IT Infrastructure Technical experience
Operational experience in applying ITIL Processes in an IT Infrastructure environment, and the implementation of new processes
Proven track record to manage complex, high pressure job environments
Extensive operational knowledge on managing, and administrating infrastructure support environment
Managing and Executing Training Programs to ensure that all staff have the relevant information on in the required fields

Duties/Responsibilities

Provide operational and tactical leadership for the Core Systems Support Platform Team.
Ensure that all Core Systems Support Platform processes and procedures are in place, adhered to and are continuously improved.
Provide overall leadership for all Core Systems Support Platform activities.
Ensure that all Core Systems Support Platform documentation are in place and are continuously updated and approved to reflect the current state.
Continuously improve the performance of the Core Systems Support Platform, where required.
Ensure that the toolsets provided by the Department meet the service requirements by recommending improvements in the toolset configuration to the Department.
Manage the implementation of all projects in the Core Systems Support Platform environment (specifically services provided by the service provider).
Produce the necessary reports (e.g. trend analysis, service performance) for service improvement and management reporting purposes.
Ensure adherence to all governance, policies, processes and procedures of the Department.
Manage all incidents, ensuring effective service restoration, RCA's and continuous service improvements
Self-Motivated person delivering exceptional work correctly the first time, with a broad understanding of technology, very disciplined in logistics, strong believe in keeping it simple and effective.
Be adaptable by demonstrating flexibility in the face of change and opportunities to improve delivery, and projects a positive demeanour regardless of working conditions.
Must show the ability to facilitate multiple conflicting priorities without losing composure, by balancing various priorities in order to manage incidents, ensure the completion of essential projects and to meet critical deadlines.
Have organizational skills by managing their time effectively, maintain an organized workspace, and handle all required administrative functions correctly such as physical documentation.
Be proactive by demonstrating the ability to be proactive in the role and to prevent incidents by being proactive.
Utilize their technical competency skills to effectively interpret the environment and operational requirements and to anticipate the issues and needs of the environment.
Have good communications skills, in relation to listening effectively, speak with confidence and use clear, concise and easily understood sentences.
Be able to produce professional correspondence, reporting and documentation which is free of grammatical and spelling errors
Must use good quality, professional oral and written skills both verbally and electronically, to project a positive image of the company.
Highly focused on client service delivery and to interact with the client in the appropriate manner and time, and responds to client requests with accuracy and a courteous demeanor.
Must be a team player who is willing to provide backup-up support to their colleagues and actively support and participate in the goals of the team and company.
Have the ability to demonstrate advanced proficiency by rapidly adapting to new technology and acquire the relevant technical skills to perform their role.
Must be able to demonstrate sound judgment in executing their duties, and be able to make reasonable decisions in the absence of direction.
Must be swift to refer and escalate problems / issues to appropriate persons, when required, and maintain responsibility and accountability for the task.
Should be able to work without constant or direct supervision or guidance.