At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere thats chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests expectations at every possible turn.
Set in the vibrant heart of Cape Towns waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guests every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, its our passion
Job Summary
Under the general supervision of the Manager of Information Technology, will deal with the management of all administrative work of the Information Technology Department.
Key Duties And Responsibilities
- Manage the logging, assignment, follow-up and closing of support tickets using the IT Service Manager database
- Assist Department HODs with the creation, maintenance and flow of Information Systems documentation relating to User Entitlement and Access Control in accordance with audit requirements
- Ensures that IT policies and procedures are applied and in compliance with broader company policies and audit requirements
- Suggest refinements to policy and procedure where improvements can be made
- Prepares and tabulates information into reports as required for finance and other departments
- Manages the document filing system, paper and electronic in accordance with agreed naming conventions and systems
- Suggest new and creative ideas to improve the service delivery of the Information Systems department
- Assist with record keeping and maintaining the IT inventory of hardware, software and other resources
- Follow up and report on correspondences with suppliers and other departments improving the communication flow with these parties
- Assists with and works with vendors and contractors to ensure equipment and services procured are installed and meets requirements and specifications
- Monitor and report on the day to day resort systems and data centre facilities and functions, including but not limited to DSTV Decoder Status, Environmental controls access control logging
- Support other departments with technical issues being careful to refrain from assuming responsibility for other departments issues.
- Provide basic troubleshooting support to the Guests and Resort Staff
- Manage an inventory of office supplies requesting supplies as required
- Generate Requisitions for approval for Office Supplies and IT equipment
- Be fully aware about all health and safety, fire and emergency procedures
- Responsible to report any potential hazardous situations within the work place.
- Applies to and adheres to rules and regulations as per employee handbook, departmental and resort policies and procedures, including those for the emergency situations
- Develop and maintain an understanding of the overall organizations mission, vision and values
- At all times to project a favorable image of One&Only Cape Town and One&Only Resorts to the public
- Practices proper telephone etiquette with colleagues and resorts guests
- Ensures all activities are carried out honestly, ethically and within the parameters of the South African Law.
- Performs other reasonable duties as assigned
- Minimum of one year experience in the Hospitality industry
- A background in Information Systems will be a distinct advantage
- A general understanding of hardware and software
- An understanding of Networks and System Security
- Ability to think clearly with a logical thought process and a persistent nature that will get the job done, Whatever It Takes (WIT)
- Fluent in written and spoken English
- To be able think clearly under pressure
- Should be positive and flexible to different duties and able to work shifts.
Closing Date: 15 November 2022
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
