IT Business Analyst

Title : IT Business Analyst

Location : Durban (Hybrid)

Position
To understand business requirements and processes and identify business technology and/or process & information opportunities, working with business and IT managers to develop, implement and maintain solutions which deliver business value within agreed timelines and budgets.

Measures :
The Key Performance Indicators for this role are driven by the business operational goals, and related IT business-aligned goals, and cover the following categories of performance:
Metrics and KPIs related to the effectiveness of the role (OP)
Alignment of IT programs and business strategic goals
Quality of output (measured by customer and user satisfaction)
Quality of solutions proposed by the team (measured by success of solutions proposed)


Key Tasks and accountabilities
Elicits, analyses, and documents requirements (business, functional, and non-functional)
Works with key stakeholders to prioritize requirements most beneficial to the business
Ensures compliance with Global IT strategies, enterprise architecture, and best practices as well as all relevant local/regional/global governmental regulations
Reinforce the project goals and objectives to prevent scope creep/gold plating
Recommends solution options which directly impact the success of a project or initiative
Effectively communicates with business stakeholders, project managers, product owners, systems analysts, developers, and quality assurance analysts to ensure requirements are clearly stated, buildable, and testable
Oversees the successful completion of User Acceptance Testing, tracking testing progress and defect resolution

Challenges/Problem Solving :
Working with multiple geographies to deliver projects and products
Rapidly absorbing new technical or business information and applying it effectively
Negotiating users to change behaviour, adopting new tools and processes
Navigating IT capabilities and constraints whilst working to meet the business needs
Implementation of communications strategy. Examples include risk escalation, incident management, lessons learned, team corrective actions, the collection and dissemination of relevant information appropriately


Qualifications
Essential Qualifications
Bachelors Degree in Management Information Systems, Computer Science, Business, relevant business field preferred
Certifications preferred:
IIBA ECBA, CCBA, CBAP
PMI PBA
Equivalent combination of education / experience
Desirable Qualifications
Project Management certification such as PMP, CAPM or PRINCE2
Six Sigma Green Belt or Black Belt

Looking for...
3+ years business analysis experience
Experience within an IT focussed role
Experience with Waterfall, Hybrid, and Agile methodologies
Experience with the software delivery lifecycle
Proven success in improving the customer experience
Experience working within a matrix structure
Experience working remotely with globally scattered users and teams
Experience influencing others with limited/no direct authority

Skills and Knowledge

Relationship Management
Use facilitation skills to encourage participation from all attendees
Influence others to drive decisions and actions
Use active listening skills to understand real issues/needs and build trust
Leverage negotiation and conflict management skills reach agreements

Strong Analytical and Critical Thinking
Ability to put the pieces together
Inspire others to think creatively and identify innovative solutions
Leverage holistic view of people, processes, and technology
Use a structured approach to problem solving


Demonstrate Effective Communication well prepared, stakeholder-focused written communications
Adapt communication styles to the needs of the situation and the individual/audience
Ensure comprehension of new concepts (lead demos, trainings, informal communications)
Help others make the best decision based on appropriate criteria, such as: business need, opportunities, risk, compliance, and ability to achieve the desired outcome
Present complex concepts in understandable terms to all levels in the organization

Comfortable with Change and Ambiguity
Adapt to and embrace changing situations as an opportunity, rather than an obstacle
Demonstrate an ability to learn quickly and willingly

Other Key Skills
Foster a collaborative working environment
Leverage an understanding of the organization to identify the most effective means of implementing a change

Technical and Application Knowledge
Experience of a CRM [example: Siebel, Salesforce] and SAP
Understanding of EDI and API concepts
Understanding of Web, Mobile, and IoT concepts