Call CentreJob search results in: IT, computing jobs in Cape Town

Job TitleCustomer AdvisorJob DescriptionExperience: Grade 12 (Matric)6 - 12 Months Customer Service Call Centre experience with the below: - Webchat experienceSales experienceTechnical troubleshooting

ing impact in how we develop and deliver software at such a large scale.This position involves on - call responsibilities. This is typically once every 6 weeks. We dont like to be paged unnecessarily

s essential for shortlisting.If you pride yourself on efficiency and productivity then this is your calling. Put those people skills to the test and grow your career by applying today!What You Will Do

ons, and providing information about services or products.Your primary role involves taking inbound calls from existing VMO2 customers, handling a variety of call types. These include billing enquirie

to door transport for evening shifts after 7pmA progressive career path to help you develop in your Call center career.Comprehensive product training in a fun collaborative environmentExcellent accred

al Know - howAcademic:Grade 12 (Matric)Experience:12 months international BPO or 24 months domestic Call Center experience.Previous Customer service experiencePrimary ResponsibilitiesProviding excelle

ons, and providing information about services or products.Your primary role involves taking inbound calls from existing VMO2 customers, handling a variety of call types. These include billing enquirie

emic:Grade 12 (Matric)Experience:Previous Customer Service Experience6 - 12 Months Customer Service Call Centre / 12 Months High End RetailWorking RelationshipsInternalOperations/functional lineExtern

emic:Grade 12 (Matric)Experience:Previous Customer Service Experience6 - 12 Months Customer Service Call Centre / 12 Months High End RetailWorking RelationshipsInternalOperations/functional lineExtern

ONLY FROM 1 JULY 2024 - 30 APRIL 2026Key Responsibilities May Include But Are Not Limited ToAnswer call and respond to customer requestsProvide customers with product and service informationIdentify,

ONLY FROM 1 JULY 2024 - 30 APRIL 2025Key Responsibilities May Include But Are Not Limited ToAnswer call and respond to customer requestsProvide customers with product and service informationIdentify,

es, or equivalent or part thereof at NQF level 4 or above Preferrable.ExperienceEssential:24 months Call Centre / BPO experience2 years Customer Service experience12 Months Previous Advisor Management

gile and demanding environment, you will have to ask the right questions and take the smart risk.We call ourselves Champions. Why Champions? Because it's not only about what they have done, but also f

nd notifying customers of an event within defined SLAs.Contact third party suppliers to log support calls, obtain updates on open support calls or request technical advice.Liaise with logistics team t

ing impact in how we develop and deliver software at such a large scale.This position involves on - call responsibilities. This is typically once every 6 weeks. We dont like to be paged unnecessarily

nsitive manner and to take ownership of customer retention initiatives in cases of service failure. Call Centre Leadership & Performance Management: to ensure that the CS environment is lead from

es For Workforce Management AnalystDelivers weekly assessment of the site performance (inputs) with call - outs on misses to drive adherence to planDelivers optimal schedule coverage for the and works

administrative matters such as venue sourcing, event proposal, event documentation (event rundown, call - sheet), rooming and transfer listTake on active role in resolving any potential hiccups that

customer.Key job responsibilities Delivers weekly assessment of the site performance (inputs) with call - outs on misses to drive adherence to plan Delivers optimal schedule coverage for the and work

usiness objectives.Key Roles and Responsibilities: Contribute to the process of managing tickets or calls logged at the service desk. Ensure all incidents which are logged, are accurately categorised.

pport service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide.Candi

ent including senior/executiveAbility to prioritize in time sensitive environmentAbility to act ethically and with integrity at all timesProactive, assertive, accountable and takes initiative. A 'can

er to achieve greater customer satisfactionRESPONSIBILITIES: Dispatching of technicians - arranging calls on a day - to - day basis and updating technician calendars on Spark ManageLiaising with more

aints, queries, requirements.Identify, document, and alert the supervisor of any trends in customer calls, complaints, or requests.Assist with all queries that arise from other departments within the

ency metrics within the business areaMinimum Requirements18 months international or 36 months local call centre experienceCredit ClearCriminal ClearMatric PassLocation:South Africa - Cape Town Atrium,

a vital role in troubleshooting complex network problems that may arise, including network outages, call drops, and data transfer issues. Your technical prowess and familiarity with GSM protocols will

ay of driving customer delight, by placing our customers at the heart of everything that we doUsing call centre systems competently to keep both customers accounts and own records accurately updatedAc

ilization and service levels. Workflow Analyst should also react to changes in daily/weekly/Monthly call volumes and handling times by determining the required staffing level changes to ensure deliver

cal support service requests. Our IT Support Associate I spends their day receiving incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The success

that quality and compliance standards are maintained. Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements. Ensuring that the qualit

nd quality practices to deliver valuable and current quality insights. Actively support the Head of Call Centre Operations to coach and support the Call Centre in implementing learning and capability

ntegrated into the overall customer services processes to best support a great customer experience. Call Centre Leadership & Performance Management: To ensure that the Operational Support environm

Minimum Experience5 years experience in a Labour/Industrial Relations positionExperience within the Call centre/ BPO will be to your advantage.Large/complex union negotiationsMulti - union experienceB

tomer satisfaction and efficiency metrics within the business areaRequirment18 months international call centre /36 months local call centre experienceLocation:Cape Town, South AfricaTime TypeFull tim

and verbal feedback, according to set standards Follow - up on customer complaints Log all incoming calls on a Customer Feedback CRM system, according to set guidelines Ensure all captured information

nally resilient and comfortable with ambiguity and constant change Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome. Excellent written and verba

EMENTSMinimum 2 years experience within a quality assurance roleMinimum 2 years experience within a call centerMust have previous demonstrative experience in an insight role within a BPO environment.M

ent including senior/executiveAbility to prioritize in time sensitive environmentAbility to act ethically and with integrity at all timesProactive, assertive, accountable and takes initiative. A 'can

Minimum Experience5 years experience in a Labour/Industrial Relations positionExperience within the Call centre/ BPO will be to your advantage.Large/complex union negotiationsMulti - union experienceB

and verbal feedback, according to set standards Follow - up on customer complaints Log all incoming calls on a Customer Feedback CRM system, according to set guidelines Ensure all captured information

Software Development Manager - Competitive CTC - Cape Town - Call Centre and Communications Role summary: Job Duties:General1. Assess potential impacts of technical solutions including risks, benefits

ments: Must have excellent spoken and written English. Excellent working knowledge of Windows and general software issues. Hours: Mon - Fri 8am - 5pm. Available immediately. Send CV to Johann or call.

nician to join the IT Support team in a variety of roles. Job responsibilities: Troubleshooting Log calls with suppliers when required Follows up done to ensure call resolved. Personal development Com

n ability to translate complex technical information into layman's terms. Experience in a technical call centre role, or the events industry, and/or using event management software. Shift times are fr

knowledge of different forecasting techniques Advanced knowledge of Microsoft Office suite, specifically Excel (Macros, Formula) Experience within a Resource Planning or MI management level position

n improve our customers experience with the hardware and software solutions IT provide. Provides on call support based on a Rota system. Qualifications and Experience A+ and N+ certification required

of contact).  To provide first - line support where possible to customers.  To log and manage all calls, service requests and incidents from end - to - end, including escalation to third parties, fo