Call centreJob search results in: IT, computing jobs in Gauteng

toring Vendor management Provide Service desk 1st line support to clientsCOMPETENCIESFocus on first call resolution Perform daily health checks in the environment to assure all systems are fully funct

Regulatory bodies (ICASA & NCC) and the Media. They also serve as the primary point of contact for calls from the Midrand Switchboard of customers wanting to escalate their concerns to the CEO.Your R

that Terms & Conditions of the program are well represented Prepare content to support training for call centre support and all support functions that are customer facing The Ideal Candidate For This

ring Agent.This position is responsible for the monitoring and management of risk events within the call centre support division.Main Job FunctionsMonitoring and phoning of all customer high - risk al

ing and reporting of technical (hardware, software, network etc.) incidents by clients. Leave every caller with the assurance that their issue and or query will be attended to and driven to resolution

l candidate for this role will have: A minimum of 2 years relevant experience including 1 year in a call center environment (Credit Vetting) essential And Previous Credit Vetting experience essential;

TitleCall Centre AgentJob DescriptionEducationNational Certificate Level 4 (N4) / Grade 12 (Required)Languages

n our teamJob FunctionsLogging of incoming ticketsHandle first line troubleshootingCustomer service calls (All departments)Provide technical supportEscalations of queriesWilling to perform shift workP

and closing deals.The ideal candidate has 3 - 5 years of outbound sales experience preferably in a call centre or customer facing environment, a proven track record of meeting targets, and familiarit

eduction of business risk and manage the escalation of potential complaintsImproving the quality of call center agents calls, emails, data capture and overall performance for the customers experience

TransUnion's Job Applicant Privacy NoticeWhat We'll Bring Manage incoming calls and emails for both English speaking banking and business customers. Respond to emails, and review contracts and other d

es Service Desk Agent is the first point of contact for clients and vendors, responsible for taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service

periences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Information for Good.TransUnion is a major credit reference agency and we offer specialist

Description To process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive and professionally answer incoming c

d experience you will have: Excellent listening and communication skills Experience of working in a call centre or other customer - driven environment desirable Good IT knowledge Experience of working

stakeholders at brsk to enable your team to deliver results including the Marketing teamMonitoring calls and providing insight to develop the team.About YouWe are looking for a passionate and ambitio

uest basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and provide

mer telephone inquiries regarding products, services, order status, and other general questions.Typically uses scripted dialogue and may escalate inquiry to product support, billing, sales, or return/

rom social media content, web series, a radio drama, on - ground ambassadors, chatbot, a network of call centre operators, murals, billboards, etc. - will potentially live within this brand. The brand

ng client escalations.To thrive in this role, you must be comfortable working in a metrics - driven call centre environment as part of a structured day. You have a way with clients and the people that

uest basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and provide

te on a follow - the - sun model, with Support sites located globally, there is no after hours on - call or mandated overtime in this role.https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sWe are o

n our teamJob FunctionsLogging of incoming ticketsHandle first line troubleshootingCustomer service calls (All departments)Provide technical supportEscalations of queriesWilling to perform shift workP

To develop and maintain optimal internal and external outsource provider relationships To supervise call centre outsourcing processes in order to ensure consistency to Vodacom standard Plan, monitor a

e etiquette at all times on the floor.To ensure that Quality in the Centre is at high standard i.e. call and data capturing quality. To Quality assess consultants calls as well as cases etc. on a regu

r focused individuals on a fixed term contract to process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive a

al candidate for this role will have:A minimum of 2 years relevant experience including 1 year in a call centre environment (Credit Vetting) essentialAnd Previous Credit Vetting experience essential;E

uest basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and provide

Description To process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive and professionally answer incoming c

They are both already accomplished in the fundamental attributes of Solution Selling, which are typically:Well versed in probing skills, able to uncover a Need, Pain, or something to be Gained (NPG)Th

tsExcellent command of the Italian and English languageExpert level PC literacy skillsExperience in Call Centre / Travel / Tourism IndustriesCustomer service orientationFlexibility to work shiftsSalar

g on the latest and greatest thereby attaining and retaining a great market share and client base locally and globally! If this appeals to you, then please continue to read.As a senior Cisco Collabora

alytics to support pricing and P&L growthBe insights lead working with all available resources (call centre, sales channels and tracking research) and apply this to all campaign activities.Develop

ormation about products and/or services, answering questions, and resolving problems and issues.The Call Center's focus specializes in placing or answering calls to customers related to pre - and post

omer Satisfaction Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback Work to resolve all customer queries that ar

ormation about products and/or services, answering questions, and resolving problems and issues.The Call Center focus specializes in placing or answering calls to customers related to pre - and post -

pporting our Enterprise customers, Commercial and Technical Support teams as well as the Retail and Call centre channels, Partners and external Service Providers.Facilitate the Intra Technology Commer

pply and attach to your application all your qualifications to support your application. or you can call me on 011 436 1917 or 063 808 5902 NB: Preference will be given to candidates living with Disab

vice. If you feel you fit the profile please feel free to apply and attach to your application all your qualifications to support your application. or you can call me on 011 436 1917 or 063 808 5902

vice. If you feel you fit the profile please feel free to apply and attach to your application all your qualifications to support your application. or you can call me on 011 436 1917 or 063 808 5902

k maintenance• Telecoms Access Network management and troubleshooting• Packet capture and analysis• Call flow understanding• Liaising with 3rd party PBX providers• Interconnection and Data Centre netw

rvice. If you feel you fit the profile please feel free to apply and attach to your application all your qualifications to support your application. or you can call me on 011 436 1917 or 063 808 5902

guage Required 2 Soft Skills 3 Job Description Main Purpose of the Job (In one sentence) To log all calls generated from the event management system to internal and external clients, and control the c

etic and passionate people who are entering the job market and are eager to develop a career in the call centre industry. Salary is basic of R9000 plus commission after reaching a reasonable target. F

Call Centre Agent Technical Support – 3 Month Contract with the option to extend Salary Grade/Band: R9600 CTC p.m. Benefits: A free gym on the premises Hours: Mon – Fri : 08h00 to 18h00 Saturdays: 09h