Job Purpose
Responsible for providing technical advice and support in monitoring, repairing, servicing and upgrading of IT systems, network and data centers and related storage equipment; diagnosing and troubleshooting equipment faults, and running tests for the business unit, with the aim of ensuring that the IT infrastructure maintains acceptable performance levels, is available and stable, in a manner that is easy, appropriate, reliable and secure in line with business and regulatory requirements
Education
- IT Related Diploma or NQF Level 6
- MCSE Server Qualification**
- CCNA Routing & switching**
- ITIL Certification
- 4 years of experience working with IT security, data centers, remote infrastructure, effective data record systems, network cabling, wireless systems, computer system architecture and cloud services
- Travel may be required on an adhoc basis
- May be required to work outside of normal working hours, in line with operational requirements (including weekends, public holidays)
Core behavioural competencies
- Problem-solving
- Assessing and evaluating information
- Initiative
- Responding with urgency
- Integrating (Connecting; Consulting; Collaborating)
- Applying technical expertise
- Windows Server 2008/2012/2016
- Server and Storage Hardware
- Virtualisation Hyper V and VM ware
- Backup and recovery management in a virtualised environment
- Active Directory management
- Technical Writing
- IP networking protocols and methods
- Adaptive infrastructures
- Protected data storage solutions to ensure confidentiality
Job Scope & Responsibilities
- Keep up to date with changes, innovations and leading practice in the IT infrastructure environment
- Understand the IT, technology and business plans and provide insight into the IT infrastructure roadmap and objectives including network, storage, AV and telecommunications plans to support the operations
- Monitor the IT infrastructure to ensure that systems, processes and testing is in place to protect sensitive information and included in operational prioritization and planning
- Conduct risk impact analyses to determine the impact of failure of hardware, systems and data loss for critical business processes.
- Compile action plans and measurements for the implementation of approved projects
- Install, repair and maintain connectivity of computer systems and network infrastructure to ensure a stable IT environment
- Monitors bandwidth for the site and notifies Central IT of any out of the ordinary requirements
- Performs routine AD maintenance (such as disabling dormant accounts, adding and removing machines from AD)
- Plan changes and configuration requirements and project manage implementation
- Conduct repairs and testing of the network, and detect and respond to network components or equipment to improve system performance
- Monitors capacity requirements in terms of (e.g., disk space, storage, and CPU utilization), and identifies performance problems and proactively provides recommendations and solutions
- Maintain and adjust network hardware, software, cabling and connectivity issues
- Provide support for telephone, data centre and security systems
- Monitor network performance and troubleshoot problems as required
- Install and inspect LAN and WAN infrastructure for problems
- Assist in solving system failures to increase network uptime
- Ensures backup and maintenance activities for all data center infrastructure
- Performs routine maintenance tasks for infrastructure systems (such as backups, patch management, and hot fixes)
- Manage the functioning and enhancements of telecommunications equipment and systems to enhance the guest experience within the business
- Provide end user support in resolving hardware and software related issues
- Develop plans for the installation of server components
- Install and configure IT infrastructure (including power consumption, monitoring of hardware and software and disaster recovery)
- Liaise with vendors with regards to order parts, repairs, services, escalating any issues
