IT Infrastructure Support Manager (Umhlanga Rocks & Amanzimtoti, KZN)

International group are seeking an experienced IT Infrastructure Support Manager to lead a team of support services providers. The position will require you to work at their Umhlanga Rocks & Amanzimtoti offices and to travel between the two operations.

Key Responsibilities

Manage and lead the IT Support service providers
Oversee the resolution of technical issues
Ensure the smooth operation of IT services
Develop and implement IT support policies and procedures
Monitor system performance and ensure compliance with industry standards
Ensure the security and integrity of IT systems
Prepare and present reports on IT support activities
Implement and manage IT support tools and software
Conduct regular performance reviews of IT support service providers
Handle escalated IT support issues
Plan and execute IT support projects.
Provide first-line support for laptops, video and web conferences, & file sharing solutions
IT front desk support
Install, configure, and troubleshoot hardware and software issues
Set up and manage wireless networks, ensuring reliable connectivity
Diagnose and resolve network problems, monitor network performance
Create, modify, and delete user accounts in Active Directory
Plan and execute backup strategies to ensure data integrity and availability
Train employees on IT systems and provide user manuals
Contribute to IT department knowledge management initiatives
Support for Syspro upgrade project, working with remote IT staff, including change
implementation and testing
Collaborate with other departments to support overall business objectives
Ensure seamless integration of IT systems across all departments
Stay current with emerging technologies and industry trends
Manage the ERP and other software packages including VIP Payroll System, Uniclox
Biometric Access Control System, Pastel etc.