Customer serviceJob search results in: IT, computing jobs in Johannesburg

ng for timely reporting.Cross - Functional Collaboration: Work closely with business, marketing and customer success teams to ensure a seamless customer experienceMarket Insight: Stay ahead of industr

ROLE PURPOSEAs part of the Customer - facing Nexio SOC team, the Cybersecurity Incident Manager is a crucial role within an organization's cybersecurity team. The primary responsibility of the Cyberse

risk events within the call centre support division.Main Job FunctionsMonitoring and phoning of all customer high - risk alarms received.Monitoring and phoning for all movement exception alarms receiv

quick and high - quality service offerings for building and managing the backbone that propels our customers' businesses forward. We currently provide ICT solutions to over 500 retail outlets, as wel

the fashion industry.Responsibilities: Strong communication: Respond promptly and professionally to customer inquiries via chat and email. Customer - first mindset: Assist customers with product infor

and implementation of NTT's complex to highly complex digital technologies to improve employee and customer experiences, operational efficiency and productivity. This role specialises in applying the

t delivers freedom, flexibility, and outstanding performance. You will gain an understanding of our customers' infrastructures, and business issues and you will make recommendations appropriate to the

st with services offered by Hexagon Mining Operations to ensure the timely delivery of solutions to customer issues and maintain customer satisfaction.The SSD will exercise initiative and independent

are at the forefront of digital transformation and cybersecurity. Our solution sets will assist our customers in their digital transformation journeyOur established national footprint coupled with our

iding technical support for internet connectivity, resolving network - related issues, and ensuring customer satisfaction among our commercial clientele.Key ResponsibilitiesCustomer Support:Provide pr

ities Responsible to open new subscriber accountsSupport Commercial and Light Fleet Sales Reps with customer's contractual queriesResponsible for customers credit vettingResponsible for receiving and

are at the forefront of digital transformation and cybersecurity. Our solution sets will assist our customers in their digital transformation journey.Our established national footprint coupled with ou

n Outlook & ExcelAttention to detail / AnalyticalTake initiative to work smarter (not harder)Strong Customer focus (People Skills) Strong administrative skillsQualifications:Grade 12 (National Senior

rposeThe Helpdesk Technician is primarily responsible for providing technical support and advice to customers (internal and external) via the telephone.ResponsibilitiesTechnician ServiceAccurately all

ntRequired Experience:Solid demonstrated related work experience gained in a similar role within an Customer Care in the Motor Industry environmentUsing Evolve Software Solution ToolSkills SummaryCust

t team, you will provide a prompt, accurate and professional response or escalation to all incoming customer queries, with the aim of maintaining customer satisfaction in KCS and its products.Specific

eed while infusing social values.About The Role Initially, you would be expected to solely focus on customer communication scopeThe scope of customer communication is everything related to communicati

a unique role. Product management experience is a must - have. And you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our custo

aduate Sales Account Manager, you will be responsible for providing world - class IT solutions to a customer base in Johannesburg, South Africa. You will work closely with different teams locally and

o connect those in need with those who can help. The work we do here matters.Department OverviewThe Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction duri

systems integrators, they play a crucial role in the technology planning and development with their customers, always looking for new ways of delivering real value and providing competitive advantage

aPrior ExperienceProven experience in managing medium large delivery engagements preferably for BFS customersExperience in working coordinating with multiple Horizontal practice units and ability to c

ns our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a G

ay a key role in realizing the digital transformation.PURPOSE OF THE JOB:We are seeking a motivated Customer Operations Intern with a background to join our team. In this role, you will support our op

th accurate justification. Ensure follow ups are done in a timely manner.Provide timely response to customer and stakeholders for any queries raised on transactions.Ensure that all control reports con

redInform the respective owners on the open incidentsValidate the impact on the incident and update customer on the further actionApprove solution propagation activities and results of Root Cause Anal

a unique role. Product management experience is a must - have. And you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our custo

. Ensure that technical and hierarchical escalations happen timeously and in line with SLA and OLA. Customer Support Answer, evaluate, and prioritize incoming telephone, voicemail, e - mail, webchat,

tribution to Revenue and Gross Profit of Nexio by chiefly developing new business and then managing customer engagements at all levels within the customer business landscape.SAM will have enough knowl

Institute 2024.Role Purpose/Business Unit To ensure that all contracted KPIs are adhered to within Customer Acquisition Division. To supervise the staff within Customer Acquisition Division to ensure

Managed Services EngineerWe're your dream technical team!What You'll DoWant to work with customers large and small, from SMEs to large Enterprises, right around the world? Come join us in Johannesburg

ng with gatekeepers and maintain intermediaries to build trust and credibility with the prospect or customer in order to win the right to engageQualificationsA Bachelors degree or Diploma in Business,

t point of contact and the face of the company.Deliver exceptional service to internal and external customers. Respond to customers within SLA.Capture all details as accurately as possible in our PSA

o choose a career youll love, in a company youll love, feel free to #JoinTheIdea.Learn more: jti.comCustomer Service Associate - Outbound LogisticsWhat This Position Is About PurposeOutbound Logistics

ns our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a G

es within the DC, managing all aspects of stock handling from receipt from suppliers to dispatch to customers. This position requires a candidate with the proven ability to drive process improvements

ent designers create and communicate meaning throughout product or service experiences for users andcustomers. They help people understand the value of digital solutions with clarity and consistency a

ations for credit vetting, activations, and transfer of ownership as escalated through the relevant customer acquisition workflow and queue management systems.Your responsibilities will include: To pe

etwork Security, Network Backups, DNS and VoIP. Ultimately, you will ensure that all aspects of our customer expectations are met. The incumbent will also represent the Incident Manager/ Major Inciden

d knowledge base of the country/region, and a willingness to learn.The ability to provide excellent customer service.Good people - management skills.Experience in managing an organization is advantage

ns our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a G

a unique role. Product management experience is a must - have. And you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our custo

the following technologies:Microsoft Dynamics 365 (online and on - premise)Power PlatformAzureDaily customer interactionDemonstrable experience in a similar role within a related environmentExperience

outhern Gauteng Central Region and to ensure a reliable high quality network service is provided to customers. The role will be accountable for overall site performance, maintenance and recovery BSC/H

s. This includes obtaining relevant certifications and keeping up - to - date with industry trends. Customer Focus Strong understanding of the importance of meeting customer needs and maintaining high

Cool Ideas, leading ISP in Rosebank Johannesburg requires an IT Customer Service Analyst to join our teamJob FunctionsLogging of incoming ticketsHandle first line troubleshootingCustomer service calls

TitleToyota Customer LiaisonJob DescriptionIntermediate product support (Toyota Wi - Fi Hotbox)Analyze faults logged to identify common issues and trendsBuild rapport with the Toyota Customer Care sta

s team through involvement and communication to deliver on the relevant key business drivers.Manage customer liaison process and ensure that Outbound queries are resolved timeously and exception trend

world class portfolio of brands including Dulux, International, Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain

der in transport management systems. After an extensive introduction phase, you will strengthen our Customer Solution Management. A job full of interesting challenges awaits you.Your responsibilitiesC

ty, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.Provides support to customers/users where the product is highly t

d Vodacom Direct area of the Consumer Business unit at Vodacom is a pivotal role focused on driving customer acquisition and retention as well as revenue growth through effective channel strategies in

nderstand their business priorities, and plan together to drive joint objectives through to the end customers. The nature of the solution sale will also require you to co - sell with your resellers, a

ir roles more effectively Actively participated in strategy setting sessions To suit the needs of a customer, colleague or client; moved outside of expected process or practice Worked with people from

ormational experience)Solid demonstrated experience in domain towers such as Network, Collaboration/Customer Experience, Cloud, Security, Data Centre (specific technologies: Cisco Networking & Telepho

oving the quality of call center agents calls, emails, data capture and overall performance for the customers experience Key Responsibilities A minimum 5 8 years' Workforce Management experience, pref

drive business growth.As a Sales Manager, your goal will be to build long - term relationships with customers to ensure the success and sustainability of the organization's sales efforts.Skills And Ex

tated - attention to detail while still seeing the bigger picture. Understand convenience and basic customer service principles. Customer focused at all times - understanding their needs and keeping t

iceWhat We'll Bring Manage incoming calls and emails for both English speaking banking and business customers. Respond to emails, and review contracts and other documents. Identify and assess customer

- do attitude, fully invested in the team's daily work to ensure that the software delivered to the customers delivers on the business requirements, with the right level of quality, user experience an