IT Operations Consultant

IT Operations Consultant Operations Consultant - IT

Menlyn - Gauteng - South Africa, Midrand - Gauteng - South Africa

Looking to get started on your IT career? Our clients who are veterans in the automotive industry have a fantastic hybrid IT Operations Consultant position available in the Midrand/ Menlyn area! Get an international trip, work in a fast-paced environment with the latest tech in the market.

Requirements:

IT Degree and/or relevant qualifications / years of experience
Minimum of 3 years IT operations experience
Incident, Problem and Change Management
Minimum 3 years working experience in an IT environment.
Troubleshooting skills
Attention to detail.
Positive attitude, hungry to learn, willing to go the extra mile.

Responsibilities:

Action and resolve IM (Incident Management) tickets.
Action and resolve CIM (Critical Incident Management) tickets as required.
Raise and lead PM (Problem Management) tickets as identified.
Action and coordinate CM (Change Management) tasks and tickets as required.
Perform daily system health checks.
Ensure systems are operational according to SLAs.
Draw KPI Reports
Adhere to Group PIC processes (Problem, Incident & Change Management)
Perform daily operations tasks and end user support.
Creation of pertinent test documentation
Conduct Ops Basic Training
Enable end user knowledge transfer and training.
Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature teams.
Provide general assistance to the Operations team and end users.
Co-ordinate all TLM topics with feature teams timeously
Ensure stability and availability of all infrastructure to support feature teams.
Ability to work as part of a team.
Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality.
Excellent interpersonal and organizational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users.
Good presentation skills
Self-starter
Above-board work ethics
Flexibility to take up different tasks in the project.
Ability and willingness to coach and give training to fellow colleagues and users when required.
Willing and able to be on standby after hours, on weekends and on public holidays as per rotation schedules.
Willing and able to travel internationally.