- Translate the focus and direction and strategy into a working, always available IT department.
- Ensure that all remote offices are online and operational through loadshedding and other infrastructure challenges.
- Able to design and report on critical IT operational statistics.
- Have knowledge of IT requirements in education, retail, manufacturing and distribution industries.
- Able to motivate, support, manage performance of a small, dedicated team to ensure delivery in a high paced environment.
- Microsoft Windows 10 and 8, as well as older Windows Vista,
- MS Office 365 Kaspersky,
- Symantec Backup Exec,
- Windows server 2008, 2008 R2, 2012, 2012R2,
- SharePoint,
- Google Classroom,
- D6,
- One Drive
- SAGE300
- Noah,
- Fitting Guides,
- GSI Software (Audera, Audiostar, GSI Suite, Audiotrac),
- Syspro,
- InnoForce,
- Hi-Pro,
- Noahlink,
- Soundwave,
- Mindmap,
- Maximisor,
- Fonix,
- Audioscan and other custom software used in the group, e.g., Adobe Connect and Saspac used at Eduplex.
The key qualities, skills, abilities, attitudes and previous experience required in a candidate for the IT Operations Manager position, include the following:
- Ability to listen to his/her team members and communicate instructions effectively.
- Ability to lead, direct and control team members.
- Ability to handle multiple jobs at the same time.
- In-depth knowledge of computer usage.
- Ability to always pay attention to details and encourage team members to do the same.
- Ability to take proactive steps in managing problems.
- Must be very security conscious and do prevent the exposure of sensitive information.
- Ability to effectively handle stress, pressures, and challenges.
- A passion for IT and customer service delivery.
- High level of emotional intelligence (EQ)
- Good interpersonal and communication skills to ensure efficient communications within the IT department as well as with all internal and external customers, and suppliers.
- Humility and servant attitude, to support the business objectives of the companies in the H.A.S.S. Group, and to serve at the pleasure of the Chairman and CEO.
- Experience in supplier/vendor service delivery coordination.
- Experience in team handling.
- Experience decision making and appropriate escalations.
- Management and supervisory skills.
- Ability to install and administer computer hardware, software and networks.
- Team building skills.
- Analytical and problem-solving skills.
- Decision making skills.
- Effective verbal, presentation and listening communications skills.
- Effective written communications skills.
- Diploma or degree in computer science or equivalent with minimum of 10 years experience in IT support, administration or operations.
- Experience in IT and/or telecommunications systems operations and support.
