Requirements
- Bachelors degree in Computer Science, Electrical Engineering, or related field
- Entry level experience with troubleshooting and providing support required in network/data.
- Center/systems and storage administration
- Fortinet NSE1-3
- Linux LPI
- Up to date and relevant ITIL certification
- Cisco Certification
- Monitors client infrastructure and solutions.
- Identify problems and errors prior to or when they occur.
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities
- Investigate first line incidents assigned and identified the root cause of incidents.
- Fulfil the full requests following agreed procedures.
- Provide telephonic or chat supports to clients.