The Office of the Chief Information Officer (OCIO) is a customer service organization dedicated to providing information technology (IT) solutions and leadership to advance DOL's mission.
More information on the OCIO is available on our website and LinkedIn accounts. To view our current vacancies, visit Join OCIO.
This position is inside the bargaining unit.
Learn more about this agency
Duties
The selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Washington, DC; Denver, CO; Jacksonville, FL; Atlanta, GA; Chicago, IL; Boston, MA; New York, NY; and Philadelphia, PA. Advertised salary reflects the pay range for the above locations. Upon selection, the salary will be set in accordance with the selectee's assigned duty location.
This position performs a variety of system analysis and customer support tasks including building customer relationships, strategic planning, communications support, conducting analysis of Agency needs and constraints, and representing OCIO and DOL to external customers. The incumbent also coordinates development of a business case and proposal for a process and technology solution that meets user requirements, addresses business needs and supports DOL objectives.
Major duties include but are not limited to the following:
- Actively develops understanding of client Agency missions, organizational structure, product and service lines, management priorities, strategy, and regulatory obligations.
- Develops and maintains Agency profiles, with up-to-date contacts, subject matter experts, current IT software capabilities, and strategic goals.
- Participates in, coordinates, or directly supports OCIO stakeholder projects including special events and Agency awareness of IT tools and services.
- Supports and amplifies Division of Client Engagement (DCE) training and communication to ensure Agency awareness and participation.
- Facilitates Joint Business Planning Meetings, generates presentation documents, notes of proceedings, commitments, Agency priorities, follow-on actions and associated timeframes.
- Captures and reports on progress, noting drivers and barriers needing attention by senior specialists or leaders.
- Helps facilitate and coordinate, and participates in meetings with stakeholders, including Agency business and IT representatives including executives to facilitate communication and problem resolution.
- Communicates OCIO information so as to best support collaboration.
- Participates in meetings with business stakeholders to develop an understanding of business requirements and objectives requiring a technology solution within the strategic and mission perspective of the Agency and the enterprise.
- Updates business case, demand entries, and other documents supporting IT project initiation discussions.
Requirements
Conditions of Employment
- Must be at least 16 years old.
- Must be a U.S. Citizen.
- Candidate required to obtain the necessary security/investigation level.
- Requires a probationary period if the requirement has not been met.
You must meet the Specialized Experience or Education Substitute to qualify for IT Specialist (IT Client Engagement Specialist), as described below.
For GS-11: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service.
For GS-12: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service.
Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
Examples of specialized experience to qualify for GS-11 includes:
- Experience developing and maintaining relationships with agency stakeholders; capturing new or ongoing IT concerns and priorities for tracking and/or resolution.
- Experience facilitating stakeholder meetings; creating and presenting briefing material and other documents supporting IT project discussions.
- Experience presenting customer requirements and priorities to IT subject matter experts (e.g., developers, project managers, desk-side support, product managers) to develop and recommend appropriate solutions.
Education Substitute: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related.
OR
Combination of specialized experience and graduate level education that provided the specific knowledge, skills and abilities to successfully perform the duties of this position.
Examples of specialized experience to qualify for GS-12 includes:
- Experience developing and maintaining relationships with agency stakeholders at all levels, from staff to agency executives, to capture new or ongoing IT concerns and priorities for tracking and resolution.
- Experience facilitating discussions with non-technical customers to collect and understand the organization's mission/objectives, specific business needs, current-state pain points and pressures, and translate them into formal IT business requirements.
- Experience presenting customer requirements and priorities to IT subject matter experts (e.g., developers, project managers, desk-side support, product managers) to develop and recommend appropriate solutions.
In addition to the above, all applicants must have IT-related experience demonstrating each of the four competencies listed below:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service.
If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum coursework requirements for this position. Click Evaluation of Foreign Education for more information.
Additional information
This position is inside the bargaining unit. If the duty location is within the Washington, D.C. metropolitan area, the position will be included in the Local 12, AFGE bargaining unit. If the duty location is outside the Washington, D.C. metropolitan area, the position will be included in the NCFLL bargaining unit.
The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.
Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES
As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION
Click here for Career Ladder Promotion Information
Click here for Telework Position Information
Based on agency needs, additional positions may be filled using this vacancy.
The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Click here for Additional Information.
The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act.
Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Office of the Assistant Secretary for Administration and Management
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