IT SUPPORT INTERNSHIP (FIXED TERM CONTRACT)

Rosebank College, the Independent Institute of Education (The IIE) is one of the leading private higher education institutions in the country registered with the Department of Higher Education and Training. For over 70 years IIE Rosebank College has delivered quality tertiary education to students across South Africa. Situated in bustling cities, IIE Rosebank College embraces the same vibrant environment which allows over 20 000 students to connect with the heart of the institution. Our exceptional growth is creating a once in a life-time opportunities to suitable incumbents.

Job Purpose

The overall purpose of the job is to provide desktop support by installing hardware and software applications and operating systems and by troubleshooting problems with software applications and operating systems or repairing hardware for staff at the Rosebank College campuses whilst professionally learning and improving. Duties and Responsibilities:

• Gathers the user's information for example computer system name, screen name or report name, error or warning message displayed on the screen, any logs files.
• Analyses the information technology issue to figure out the underlying problem and identifies what the user is trying to accomplish.
• Uses a knowledge management tool that may include troubleshooting methods for example uninstalling or re-installing basic software applications after identifying the information technology issue.
• Checks that the necessary system requirements are met before installing software.
• Checks for existing versions of the software.
• Selects the components of the operating systems that need to be installed for users.
• Checks whether device drivers and plug ins have been installed on the user's computer or laptop.
• Creates or updates program folders and files.
• Adds configuration data such as configuration files, Windows registry entries or environment variables.
• Makes the software accessible to the user, for example by creating links, shortcuts, or bookmarks.
• Configures components that run automatically, such as Daemons or Windows services.
• Consults with the First- and Second-Line Managers to activate the product or assign usernames or passwords.
• Installation of hardware as set out in the companys standard operating procedure modules.
• Increases knowledge of information technology by learning skills like problem solving and technical skills from the First- and Second-Line Managers.
• Learns from working in a practical environment dealing with real problems experienced by users.

Minimum Requirements:

• 3-Year Diploma (NQF6) in Information Technology
• Available to work on a Saturday

Key Competencies

• Ability to clearly communicate with all levels of staff and management.
• Problem Solving
• Planning and Organising
• Time Management
• Results Driven

Working Hours:

Campus opening times are Monday to Friday 08h00 until 17h00 and Saturday 08h00 until 13h00.

Salary

Market related.

Enquiries

For enquiries, please feel free to contact the Nelson Mandela Bay Campus on 041 101 1985 Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.