Remote Talent is a marketplace that matches overseas companies with the best South African talent. We vet prospective talent to find the best and match you with an overseas company that fits your skillset and ambition. This remote position can be performed anywhere in South Africa with a fast, reliable internet connection.
We are currently seeking candidates for a US IT services Company from South Africa for a remote IT Support position, requiring a dependable and high-speed internet connection.
Job Description
We're on the hunt for an IT Support Specialist with a strong technical background and a passion for solving technical issues. This role is all about ensuring that our users receive the best support possible, helping them navigate through any technical challenges. If you're ready to provide top-notch IT support, help users through stressful technical issues, and ensure a seamless technological environment, this position is for you.
Key Responsibilities
- Helps people get through stressful technical issues by providing direct support via phone, chat, or email and remote management tools.
- Troubleshoots hardware, software, and network issues remotely: PCs, Microsoft servers, smartphones, printers, routers, VMs, VOIP, VLANs, etc.
- Set up new users and maintain their accounts through various administrative control panels.
- Carefully prepares new computers according to each users unique environment.
- Works closely with other IT team members to ensure timely resolution of issues.
- Experience with direct and self-guided remediation of server and network outages.
- 2+ Years of experience in IT support or a related field.
- A+ and N+ certifications preferred (or willingness to obtain them).
- Working knowledge and demonstrated experience with servers and networking equipment.
- Strong team player qualities combined with the ability to thrive in a fast-paced and rapidly changing environment.
- Stellar communication skills, with fluency in English being a must.
- Demonstrates patience, humility, and the ability to communicate personably and tactfully with customers of varying technical knowledge levels and emotional states.
