Posted on: 27 January 2020
ID 670853

IT Support Technician

IT Support Technician

Duties And Responsibilities

  • Ensure calls are recorded in the CRM system, accurately documented and categorised
  • Ensure that all the incidents / requests are responded to within required SLA
  • Provide telephonic / remote support
  • Ensure clients are kept up to date regarding their incidents and requests
  • Maintain a high degree of first time resolution for all support queries and adhere to all service management principles as directed.
  • To take ownership of end-user issues and problems and be pro-active when dealing with user issues and help them resolve any hardware or software problems.
  • Ensure connectivity of IT systems and the internet.
  • Pre-build and setup PCs/ notebooks and systems where required.
  • Be responsible for latest security AV as well as all relevant patches.
  • Keep an asset register for all company IT hardware/software, telecomm systems and PABX systems.

Minimum Requirements

  • Grade 12
  • Minimum A+ N+ or similar preferable
  • A minimum of 1-2 years’ experience as an IT Infrastructure support technician.
  • Microsoft Certified Solutions Associate (MCSA) essential (transcripts will be requested)

R15 000 - R20 000 per month

Occupation:
IT Support Technician
IT, computing jobs
More details
Salary:
15000 R per month
Contract type:
Full-time


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