IT Support Technician
Duties And Responsibilities
- Ensure calls are recorded in the CRM system, accurately documented and categorised
- Ensure that all the incidents / requests are responded to within required SLA
- Provide telephonic / remote support
- Ensure clients are kept up to date regarding their incidents and requests
- Maintain a high degree of first time resolution for all support queries and adhere to all service management principles as directed.
- To take ownership of end-user issues and problems and be pro-active when dealing with user issues and help them resolve any hardware or software problems.
- Ensure connectivity of IT systems and the internet.
- Pre-build and setup PCs/ notebooks and systems where required.
- Be responsible for latest security AV as well as all relevant patches.
- Keep an asset register for all company IT hardware/software, telecomm systems and PABX systems.
Minimum Requirements
- Grade 12
- Minimum A+ N+ or similar preferable
- A minimum of 1-2 years’ experience as an IT Infrastructure support technician.
- Microsoft Certified Solutions Associate (MCSA) essential (transcripts will be requested)
R15 000 - R20 000 per month
