IT Support Technician

Our client based in Cape Town is seeking to employ an IT Support Technician who would be responsible for ensuring both the hardware and software of their business. The successful candidate would be required to adequately maintain and install the IT services offered to clients ensuring that all operations are fast and stable.

The IT Support Technician is also responsible for driving IT strategy in the company and ensuring we maximise the benefit and use of the current technology.

You will be reporting to the Senior IT Technician and will be expected to perform the below duties:

Support Ticket System

Assisting clients and staff via our support ticketing system
Assisting staff with certain tasks and information they dont have access to
Proactively monitor ticketing system, updating tickets and closing tickets timeously

Printers (Papercut)

Add and remove users
Install virtual printer queues on client devices
Assist and train clients on printer functions
Maintaining toner levels
Troubleshooting printing related problems

Internet

Troubleshooting internet problems on clients devices
Installing internet solutions based on client requirements
Router installations and configuration
Connecting devices to the various internet options
Escalating more complex problems to senior support
Good understanding of networking and internet concepts

VoIP

Installation of VoIP phones
Patching of data points for VoIP
Repairing cabling
Troubleshooting telephone and cabling problems
Troubleshooting VoIP related problems

CCTV

Installing new cameras and cabling
Replacing broken cameras and cabling
Ensuring the CCTV systems is working correctly
Troubleshooting CCTV system problems

Biometrics

Troubleshooting biometric reader and client access problems
Installing and maintaining biometric readers
Troubleshooting fingerprint issues using the Access Control software

Networking

Installation and crimping of new cabling
Cable management
Troubleshooting network cable problems
Patching of different networks with senior approval

Wireless

Installation of access points
Connection of devices to wireless networks
Periodic testing of wireless networks
Troubleshooting wireless problems

Tech support

Virus, malware, Trojan removal
Operating system problems
Hardware faults
Microsoft Office and general advise
Email setting problems
Internet browser problems
Printer problems
Identifying and eliminating risks associated with the above before causing any major damage

Meeting Rooms

Assisting clients with connecting a laptop to projector or TV and other general IT needs
Management of Video conference software for CubeWS
Being on standby for clients while a VC is taking place
Installing the necessary equipment based on the clients needs ie. Projectors, telephones, Polycom,

power points, internet connections

Maintenance

Weekly and bi weekly visual inspections of the various systems
Cleaning hardware of dust and any other dirt
Checking UPS is in working order

Server Room

Maintenance and updates relating to the server room. Ensure it continues to function at an optimal

level within no disruptions to clients or internal staff

Ensuring the sever rooms are clean and tidy

Office 365

Assisting staff with office 365 problems

Other

Advise and teach Centre Manager (CM) of the different IT systems
Assist CM with troubleshooting IT issues via the phone, remote application or teams
Ensure constant communication with CM each day via email and phone for general assistance and

queries