Responsible for providing technical support in monitoring and servicing systems; diagnosing and troubleshooting equipment faults, running tests and repairing faulty equipment and providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work
Education and experience:
- 2-Year Diploma in IT or equivalent NQF Level 6 in IT
- MCSE, ITIL Foundation Certification is an advantage
- Minimum of 2 year relevant IT industry experience in service desk response
Core Skills & Knowledge:
- Problem solving
- Assessing and evaluating information
- Initiative
- Responding with urgency
- Integrating (Connecting; Consulting; Collaborating)
- Applying technical expertise
- Technical acumen
- Risk Management skills
- Listening skills
- Telephone skills
- Understanding of Technology Operations
- Infrastructure Knowledge
- Client Computing
- Gaming & Hospitality Product and Service Knowledge
- Respond to incidents logged by end-users that cannot be resolved telephonically
- Provide desktop support to end users by using diagnostics to facilitate prompt resolution where possible
- Provide feedback to the service desk on resolution of incidents
- Provide technical support and troubleshoot equipment faults including AV equipment for conferencing facilities; TV repairs logged for guest rooms, etc. as required
- Provide basic network support including port configuration
- Coach end-users in the use of certain software
- Make preparations and install and update software
- Store a spare parts inventory of systems, subsystems and component parts used in repair work
- Liaise with vendors with regards to order parts, repairs, services, escalating any issues
- Complete orders for approval with regards work completed
Equity:
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Popi statement:
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
