IT support technician required

IT support technician is needed in Cape Town.

Job responsibilities:

Responsible for providing technical support to users including performing desktop software and hardware installation; troubleshooting problem areas (in person, or remotely) and providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work.
Detect and respond to technical problems
Identify opportunities for continuous improvements and respond to feedback from service statistics / information (CSIP)
Maintain the business unit computer services and equipment ensuring the configuration of the environment is in line with best practice
Make recommendations on computer products or equipment to improve company productivity.
Store a spare parts inventory of systems, subsystems and component parts used in repair work.
Respond to incidents logged by end-users that cannot be resolved telephonically
Provide desktop support by using diagnostics to facilitate prompt resolution where possible
Provide feedback to the service desk on resolution of incidents
Coach end-users in the use of certain software
Make preparations for the installation of software
Install or update required hardware and software
Update SOPS and communicate with regard to resources
Update repository of standards
Liaise with vendors with regards parts, repairs, services
Schedule logistics if required
Escalate issues identified if relevant
Attend Vendor management meetings if required
Complete orders for approval with regards work completed