At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, were shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
PURPOSE STATEMENT
To run all aspects of the technical and technical operations function within IT. This includes planning, technology strategy and troubleshooting of all servers.
Ability to have excellent analytic and problem-solving skills, to assess complex problems and propose practical solutions. Leadership skills with proven experience leading application development and deployment projects. Excellent time management, decision-making, interpersonal, and organizational skills.
Work extended hours as necessary to maintain existing or implement new technology with minimal customer impact.
Main Responsibilities
Operational Responsibilities (40%)
- All daily tasks pertaining to Server Systems support
- Responsible for all Server and PC equipment patching and updating.
- Responsible to control access to files, folders, emails, websites and servers
- Responsible for managing and creating all change controls in the IT department
- Responsible for and administration of all Server documentation and policies
- Responsible for maintain good relationships with vendors, affiliates, global teams and suppliers.
- Responsible for working with global teams to execute companywide projects, changes and zero day vulnerability remediations
- Responsible to report any problems to the Head of IT and the Technical IT Manager
- Ability to handle diverse situations, multiple projects and rapidly changing priorities
- Apply security measures as per the vulnerability scans to meet security. Compliance, PCI, SOX and PII standards across all platforms
- Responsible for all server hardware equipment maintenance.
- Responsible for Active Directory management, design and implementation.
- Responsible for administration of all site documentation and policies
- Responsible to Install, configure, upgrade, and maintain required software and hardware components.
- Research, document, and implement new technology solutions.
- Ensure application availability by monitoring hardware and software capacity and functions.
- Maintain scripts used for automation, reporting, monitoring and analysis.
- Implement necessary patches, hotfixes, service packs, cumulative updates, and upgrades to meet security compliance and maintain application integrity.
- DNS Records management (Exchange, Websites, Remote Applications)
- Responding to 1st and 2nd line support calls
- Technical Troubleshooting
- Onsite Software installations
- Replacement of hardware
- Software repair
- Investigating and logging queries that cannot be resolved, for further investigation with third parties or global counterparts
- Testing of system changes, enhancements, and fixes on all related tech support applications
- Liaise with the business in terms of queries and general information
- Analyse, design, and implement backup infrastructure architecture to ensure high levels of data quality and availability.
- Work with the business to establish data/applications to backup.
- Review daily reports on the status of backup jobs and maintain a backup for each protection group daily.
- Responsible for all backups and recoveries.
- Implement necessary patches, hotfixes, service packs, cumulative updates, and upgrades to backup software and server hardware to maintain overall system integrity.
- Good business knowledge
- Excellent understanding of hardware and software applications
- Networking
- I.T Security
- Servers installing, troubleshooting and maintaining
- Active Directory
- SCOM (Systems Centre Operations Manager)
- WSUS(Windows Server Update Services)
- WDS(Windows Deployment Services)
- DNS(Domain Name System)
- SMTP(Simple Mail Transfer Protocol)
- IIS(Web farm experience an advantage)
- PowerShell Scripting
- Hyper-V
- Terminal Services
- FTP(File Transfer Protocol) skills
- Sound Hardware setup skills(Build, rebuild and clustering)
- Systems analysis
- Contract management
- Process management
- Management skills
- Negotiating skills
- Communication skills
- Linux an advantage
- ITIL an advantage
- SharePoint an advantage
- DPM(Data Protection Manager) knowledge an advantage
- SCCM(System Centre Configuration Manager) an advantage
- Microsoft MCSE (Microsoft Certified System Engineer) or
- Microsoft MCSA (Microsoft Certified Systems Administrator)
- 5 years Technical Server support experience in an Active Directory environment
- Linux Certification is an advantage
- Network Certification is and advantage
- Excellent knowledge of Servers hardware and software
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, youll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to whats next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
