Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.
At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com
Who We Are Looking For
- Prioritize tasks based on business impact and urgency
- Plan, coordinate, multitask, and resolve problems effectively
- Communicate clear objectives and action plans
- Handle sensitive information with confidentiality
- Be enthusiastic, results-oriented, and have strong communication skills
- Maintain accuracy, attention to detail, and analytical ability
- Coordinate with remote teams and management
- Possess strong problem analysis and reporting skills
- Uphold high integrity and moral standards
- Work well under pressure in a dynamic environment
- Install and configure computer and mobile systems per GardaWorld IT policies (Hardware & OS)
- Provide technical support for servers, desktops, laptops, printers, mobile devices, Network equipment, computer peripherals, etc
- Provide Level 1 support for Microsoft products and business applications
- Process and prioritize IT requests using the GW IT ticketing system to ensure minimum disruption
- Diagnose and resolve hardware/software issues, often remotely
- Analyse tickets to identify trends and escalate calls as needed
- Support training and maintenance of all computer systems used throughout GardaWorld. This includes providing one on one user training when requested
- Perform day-to-day network and active administrative duties
- Manage user accounts, including new joiner inductions
- Available on call for emergencies
- Maintain IT documentation and asset inventories
- Deliver IT projects within project guidelines
- Team: IT Support team MEA
- Reporting to: Regional IT Support Manager
- Internally: Main cooperation with the Regional IT Support Manager, all computer users at GardaWorld/Crisis24
- Externally: IT Consultants, IT Suppliers, Professional Associations, and Technology Stakeholders
- Exposure and experience working with regional and/or global teams
- Degree in IT or related field, from a recognized institution
- At least 6-8 years experience in IT support role
- Office365/Intune/Autopilot experience
- Certification in Servers, Networks, Hardware, ITIL
- Experience with Cisco Meraki related network equipment and Amazon Web Services - Connect will be an added advantage
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
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