Listing reference: click_016022
Listing status: Online
Apply by: 26 February 2024
Position summary
Industry: IT & Internet
Job category: Helpdesk and Technical Support
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
An opportunity has become vacant for a Technical Specialist I within the IT Infrastructure team, reporting into the Technical Team lead.
Job Description
Purpose
- To provide technical infrastructure support to the Clicks Infrastructure team by delivering best of breed, world-class technical infrastructure which supports key Clicks IT business applications; effective administration of day to day operations through effective use of technology using best practices.
- To administer the appropriate technologies by maintaining appropriate versions and implementing patches.
- To analyse internal records of major problem causes and resolutions, identify recurring problems and modify the resolution actions to prevent recurrence.
- To assist with the implementation of the infrastructure roadmap and one-year-plan activities.
- To assist with operational improvement and stabilisation activities to meet service levels.
- To assist with continuous technology process improvements in order to embed operational excellence.
- To perform general house-keeping activities to enable the technology to perform at an optimal level.
- To ensure self-development and to keep pace with ever-changing technology requirements and industry.
- Documentation of systems and processes.
Job Knowledge and Skills
- Understanding of appropriate technology stacks.
- Build relationships between peers, vendors and customers.
- Understanding of the IT industry (and the challenges it faces).
- Technology administration and management.
- Ability to deal with pressure.
- Networking skills.
- Conceptual/analytical ability.
- Interpersonal skills.
- Technical and business communication skills (verbal and written).
- Integrity / honesty.
Qualifications and Experience
- 2 to 4 years experience in general IT infrastructure and technology administration.
- ITIL Foundation qualification is desirable.
- Matric
- Experience with IBM PowerVM virtualization.
- Knowledge of TCP/IP networks (LAN and WAN).
- Knowledge of Storage Area Networks.
- Deciding and Initiating Action
- Applying Expertise and Technology
- Effective communication skill written and verbal
- Working with people
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
