IT Technical Support Job Description
Do you possess experience and passion for providing IT Technical Support?
We are looking to hire an ambitious IT expert for our open IT Technical Support position.
Your job will be to provide technical support to maintain the organizations computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.
IT Technical Support Duties And Responsibilities
- Provide technical assistance with computer hardware and software
- Resolve issues for staff via phone, in person, or electronically
- Perform hardware and software installations, configurations and updates as needed
- Internal network administration and IT support
- Vendor management
- Network infrastructure
- Server management
- General administration
- Resolve technical issues in a timely manner using available resources within the company
- Excellent customer service skills
- Strong troubleshooting and critical thinking skills
- Previous working experience in IT support for 4 6+ years
- Grade 12, A+, N+, Diploma in Information Technology
- In depth knowledge of Active directory, Sage, MAC, VMs, Microsoft Office 365, PABX
