IT Technician

Responsibilities

Receive and ensure all email and verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements.
Assist both internal and external users during and if required after working hours.
Escalate calls if necessary.
Help users maximise their IT investment.
Guide users to follow best practices when accessing IT infrastructure and information.
Monitor connectivity between computers branches and devices.
Provide support on all desktop platforms supported by the Group.
Provide server support ad-hock.
Remote support after hours.
Provide support on printers, scanners, video conferencing equipment, etc.
Ensure connectivity to all CCTV cameras for Gauteng and KwaZulu regions.
Setup phones, tablets and other BYOD devices when requested.
Escalate any security or potential risk detected on the network.
Plan and manage all upgrades.
Ensure that timely checks are made against supplies to ensure that stock is managed and available to mitigate risk.
Projects.
Effective Administration.
Effective Human Capital (Self) Management and Development.