Posted on: 25 April 2024
ID 912950

IT Technician | Managed People Solutions | Western Cape | Cape Town

Do you have a passion for IT and enjoy solving technical challenges? The Meridian Group that operates in the premium wine and spirits industry seeks a skilled IT Technician to join their team in Cape Town, Brackenfell area.

Responsibilities
  • Receive and ensure all email and verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements.
  • Assist both internal and external users during and if required after working hours.
  • Escalate calls if necessary.
  • Help users maximise their IT investment.
  • Guide users to follow best practices when accessing IT infrastructure and information.
  • Monitor connectivity between computers branches and devices.
  • Provide support on all desktop platforms supported by the Group.
  • Provide server support ad-hock.
  • Remote support after hours.
  • Provide support on printers, scanners, video conferencing equipment, etc.
  • Ensure connectivity to all CCTV cameras for Gauteng and KwaZulu regions.
  • Setup phones, tablets and other BYOD devices when requested.
  • Escalate any security or potential risk detected on the network.
  • Plan and manage all upgrades.
  • Ensure that timely checks are made against supplies to ensure that stock is managed and available to mitigate risk.
  • Projects.
  • Effective Administration.
  • Effective Human Capital (Self) Management and Development.
Qualifications And Experience
  • Grade 12
  • A+ Certification
  • N+ Certification
  • MSCA Certification
  • 3 years PC support environment
  • Experience with MPLS (Beneficial)
  • Experience with Servers (Beneficial)
  • Experience with Networking (Beneficial)
  • Must have drivers license and own vehicle
please do not apply if you do not meet the requirements.

Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful.
Occupation:
Management, human resources jobs


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